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Parallax Presentation Issue: the parallax stops working when editing images

This topic has 10 replies, 4 voices, and was last updated 8 months, 3 weeks ago ago by Andrew Mitchell

Ajaz

Participant

March 28, 2024 at 23:38

.

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#389010 Copied Theme version: 9.3.2

9 Answers

Tony Rodriguez

Support staff

March 29, 2024 at 09:29

Hello, @Ajaz,

We hope this message finds you well. To assist you more efficiently with the issue you’re encountering on your website, we kindly request that you provide us with the URL of the specific page where the problem is occurring.

Additionally, for a more thorough examination of your settings, please securely share temporary wp-admin access credentials with us. You may do this by submitting the details in the private content area, ensuring your information remains confidential.

We kindly recommend that you take a complete backup of your site before proceeding.

To enhance our understanding of the issue, we would greatly appreciate it if you could also provide a screenshot or a video demonstrating the problem. This visual aid will enable us to grasp the situation more clearly and offer a precise solution.

Additionally, If you’re interested in exploring and customizing the parallax effect further, we recommend checking out the tutorial in the Elementor documentation. You can find it at the following link: https://elementor.com/blog/parallax-effects/

We are committed to delivering the best possible support and look forward to resolving your concerns promptly.

Best regards,
The 8Theme Support Team

Please contact administrator
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Ajaz

Participant

March 29, 2024 at 14:57

.

Please contact administrator
for this information.

#389129 Copied

Tony Rodriguez

Support staff

March 30, 2024 at 07:04

Hello, @Ajaz,

We have checked your site and found that you’re encountering some issues with achieving the desired parallax effect while maintaining the full display of the image within Elementor. Here are some steps and considerations you can take to troubleshoot and optimize your setup:

1/ Image Size: Using images with a large enough resolution is crucial for ensuring they display properly as full backgrounds without losing quality or cropping. Try using images with a resolution of at least 1920px wide for optimal results.

2/ Aspect Ratio: Make sure your images have an aspect ratio that matches the aspect ratio of the column or section where you’re placing them. This helps avoid any distortion or cropping issues.

3/ Position and Attachment Settings: You mentioned wanting the image to be centered and fixed with the parallax effect. You should be able to achieve this within the Elementor settings. Ensure that you have set the position to “center center,” attachment to “fixed,” and display size to “cover” for the desired effect.

4/ Test Different Settings: Experiment with different combinations of settings to see which ones work best for your specific design and content. Sometimes, certain settings might interact in unexpected ways, so it’s essential to test thoroughly.

5/ CSS Customization: If the built-in options within Elementor aren’t giving you the desired results, you may need to apply custom CSS to achieve the effect you want. This could involve adjusting the background position, size, or other properties to fine-tune the appearance of the image.

By following these steps and considerations, you should be able to optimize your Elementor setup to achieve the desired parallax effect while displaying full images without cropping. If you continue to encounter issues, don’t hesitate to reach out, Our support team for further assistance.

Best regards,
The 8Theme Support Team

#389232 Copied

Ajaz

Participant

March 30, 2024 at 19:43

I have resolved this by creating a custom-sized image in Photoshop.

Issue resolved.

Thanks,
Ajaz

#389308 Copied

Rose Tyler

Support staff

March 31, 2024 at 15:15

Hello, @Ajaz,

We hope this message finds you well.

Following your request to initiate this discussion, we kindly invite you to share with us any additional support or information you may require on the matter.

Kind Regards,
8theme team

#389399 Copied

Ajaz

Participant

April 1, 2024 at 13:19

..

Please contact administrator
for this information.

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support staff only.

#389529 Copied

Rose Tyler

Support staff

April 1, 2024 at 14:03

Hello, @Ajaz,

We kindly request that you provide us with the URL of the page corresponding to the screenshot you have shared.

Additionally, we recommend reviewing the Elementor plugin documentation for guidance on parallax features, as well as watching any available video tutorials on the subject.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#389537 Copied

Ajaz

Participant

April 1, 2024 at 14:37

I have closed this topic because Rose is not helpful.

I am asking for specific results and this should be a simple solution from you.

I am beginning to regret purchasing this theme and I won’t be using this effect. It is very complicated to get a simple result and then Rose is not being helpful.

Service is poor when asked for a simple solution.

#389548 Copied

Andrew Mitchell

Support staff

April 1, 2024 at 14:37

Dear Ajaz,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#389549 Copied
Tagged: editing images parallax error, fix parallax wordpress, parallax issue woocommerce, parallax presentation troubleshooting, woocommerce image edit parallax, woocommerce parallax stopped, wordpress templates parallax problem
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Parallax Presentation Issue: the parallax stops working when editing images

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