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Parallax Version Not Working, New Install

This topic has 22 replies, 6 voices, and was last updated 9 years, 1 months ago ago by Jack Richardson

FuegoHD

Participant

October 1, 2015 at 07:09

Hello, I just recently purchased this theme specifically for the parallax version, but I have not been able to see it work yet. I thought I was doing something wrong so I deleted WordPress completely and reinstalled in a new directory. Then I

1. installed the theme and all plugins brand new,
2. logged in to the dashboard activated all plugins,
3. then activated the theme,
4. Theme Options>import/export, install version(parallax)
5. visit site

The slider works although it has the text all screwed up and the arrows are rectangles. Scroll down and no parallax effect. Sometimes the images are there sometimes they are not, if they are visible as you scroll they disappear and the page goes blank. Only some text is visible.

I’m using an iMac, I try on Safari and Chrome same problem on both.
I try the Macbook, Safari: works, Chrome: 1st image stays behind slider as I scroll, other images are not even there.
iPad>Safari seems like its working but no parallax, maybe its not supposed to?
Galaxy s5, Chrome: no slider, images are visible as I scroll, Firefox: no slider, images are visible.

I don’t know if its my browsers or OSX or connection or the theme, but I know I installed it fresh and haven’t modified anything. But the slider is not showing up on mobile and the arrows are squares. And the parallax is not functioning properly.

Please help me get this right as I only want to change the images and text on the front page.

Thanks,
Ivan

Please, contact administrator
for this information.

#90611 Copied Theme version: Woopress, Parallax WooCommerce version: 2.4.7

21 Answers

Robert Hall

Support staff

October 1, 2015 at 07:19

Hello,

We can’t view your site, got an error “Server not found”. Please check it.

Also please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#90616 Copied

FuegoHD

Participant

October 1, 2015 at 12:44

Sorry I added an s at the end of the domain, its actually tycoscooter.com
What is FTP? I don’t have it. The WP login credentials are in Private Content.

Thank you,
Ivan

Please, contact administrator
for this information.

#90735 Copied Theme version: Parallax

Eva Kemp

Support staff

October 1, 2015 at 13:18

Hello,

Please ask your hosting provider to give you login credentials for FTP account and resend them to us.

Thank you.
Regards,
Eva Kemp.

#90745 Copied

FuegoHD

Participant

October 1, 2015 at 14:47

Hi,

I created an ftp account in my hosting account. credentials in private.

So apparently the theme is actually working just not in Chrome or the older Safari on my iMac. I am running an older version of OSX(10.6.8) on my iMac and therefore it does not let me upgrade Safari to any newer version than 5.1.10 whch I am assuming doesn’t even know what parallax is.

My macbook is running on OSX Yosemite 10.10.5 with Safari 8.0.8 and the parallax is working here just the slider is a little off (arrows and text).

It also works on IOS. I tried iPad and iPad mini, both work just no parallax effect.

I tried on Windows today and it actually works on IE! Here the slider arrows are Chinese characters.

Chrome however, on all four platforms (older OSX, newer OSX, Windows or Android) is not working.

I know I mentioned before but on the Galaxy s5 the slider is not visible on either Chrome or Firefox. However it is visible on the “Internet” browser but the entire theme is floating left.

I would love to have the theme to work seamlessly on all platforms and browsers.

Please, contact administrator
for this information.

#90786 Copied Theme version: parallax

Jack Richardson

Support staff

October 1, 2015 at 16:23

Hello,

The issue has been fixed with slider and parallax effect.
Please clear browser cache and check.

Best regards,
Jack Richardson.

#90813 Copied

FuegoHD

Participant

October 2, 2015 at 02:56

Thank you very much! The slider is working great now. And all the frontpage images are visible on all platforms. However there is no parallax effect anywhere now. Before it was working on the newer Safari and IE, not anymore. Also the slider is still partially covered/visible on Android (Chrome and Firefox, I can see it on the default browser).

Here’s how they look:
Chrome:
Firefox:
I went into the frontpage and checked the rows and the settings are how the documentation says they should be so I don’t understand why its not working as it should.

Please, contact administrator
for this information.

#90894 Copied
Jack Richardson

Support staff

October 2, 2015 at 10:44
Hello,

Please add this code in Theme Options > Custom CSS > Custom CSS for mobile landscape and Custom CSS for mobile:
```
.page-content {
  display: inline-block;
}
```
After that check your site.

Best regards,
Jack Richardson.
#90985 Copied
gloriawave

Participant

October 2, 2015 at 14:17

Same issue, parallax images don’t show …
You can help me? The website is http://wavemarketing-siti.it/jobtima/
Thank you in advance

Please, contact administrator
for this information.

#91062 Copied Theme version: Versione: 2.5

invemedia

Participant

October 2, 2015 at 14:55

Hello,

I’ve got the same problem! I’ve bought woothemes also especialliy for the parallax effect; I did everything according to the documentation (I’m a beginner) but I can’t seem to get it to work. Could you help me?

Please, contact administrator
for this information.

#91071 Copied Theme version: 2.5 WooCommerce version: 2.4.7

Eva Kemp

Support staff

October 2, 2015 at 15:08

Hello @gloriawave, @invemedia

This issue is related to Ultimate VC Addons plugin. We contacted them and received the reply:

We tested, at the moment – Fixed background property is creating bugs in Chrome.

See reports here –

http://stackoverflow.com/questions/22292357/fixed-background-image-bug-chrome-mac
http://www.cybertechquestions.com/css-fixed-background-attachment-blinks-in-google-chrome_118396.html
https://wordpress.org/support/topic/problem-with-fixed-backgrounds-in-chrome

if you google “Chrome bug with fixed background” you will find many people reporting the same.

The workaround for this is quick. Simply change fixed background to “Move with the content” (scroll) Further – you can apply parallax to it and make it even more beautiful.

Please try the suggestion of them.

Regards,
Eva Kemp.

#91076 Copied

FuegoHD

Participant

October 2, 2015 at 15:09

Awesome thanks! Those little code snippets are magical. The parallax effect is still not working however. And I found another issue on mobile now. Would you happen to have another code that could fix this issue?:

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for this information.

#91077 Copied

FuegoHD

Participant

October 2, 2015 at 15:14

gloriawave’s site looks beautiful! I want mine to work like that 🙁

#91078 Copied

invemedia

Participant

October 2, 2015 at 15:48

I think I’m a stuppid a**h*** but I can seem to get it to work; please help me out!

Please, contact administrator
for this information.

#91092 Copied Theme version: 2.5

gloriawave

Participant

October 2, 2015 at 16:37

I tried to apply “Move with content” but still not working 🙁

@FuegoHD thank you!

#91102 Copied

FuegoHD

Participant

October 5, 2015 at 05:57

Any chance I can have this theme working just like the demo? The demo looks great on all platforms…

The main reason I purchased Woopress was for the parallax effect and I just cannot get it to work. Also on mobile it is missing a piece on the right side of the screen. Seems like the images are floating left? I can’t find what is wrong in the settings. And I don’t understand coding.

Please help me before I give up and switch to a more simple boxed variant.

Please, contact administrator
for this information.

#91255 Copied Theme version: Parallax

Eva Kemp

Support staff

October 5, 2015 at 11:09

Hello @FuegoHD,

Our demo site uses old version of “Ultimate VC Addons” plugin.
The latest plugin version has issues with parallax effect.
We contacted them and received the reply:

We tested, at the moment – Fixed background property is creating bugs in Chrome.

See reports here –

http://stackoverflow.com/questions/22292357/fixed-background-image-bug-chrome-mac
http://www.cybertechquestions.com/css-fixed-background-attachment-blinks-in-google-chrome_118396.html
https://wordpress.org/support/topic/problem-with-fixed-backgrounds-in-chrome

if you google “Chrome bug with fixed background” you will find many people reporting the same.

The workaround for this is quick. Simply change fixed background to “Move with the content” (scroll) Further – you can apply parallax to it and make it even more beautiful.

Now the option “Move with the content” is already set for the elements on your Parallax page.

Regards,
Eva Kemp.

#91329 Copied

Eva Kemp

Support staff

October 5, 2015 at 11:13

Hello @invemedia,

As I see Woopress theme isn’t installed for your site.
Please install it and provide us with a link to Parallax page.

Regards,
Eva Kemp.

#91331 Copied

FuegoHD

Participant

October 5, 2015 at 13:31

Hi Eva,

Yes I saw this info on a previous post and it has been set to move with content yet still not working. It is the same on Firefox and Safari not only Chrome…

Can I still get the older version of the plugin? I would rather have a notice telling me to upgrade in my WP dashboard if that would make the effect work.

#91370 Copied

Eva Kemp

Support staff

October 5, 2015 at 15:22

Hello @FuegoHD,

I’ve sent Ultimate VC Addons version 3.11.1 to your email address.
Please check it.

Regards,
Eva Kemp.

#91407 Copied

FuegoHD

Participant

October 5, 2015 at 21:05

Thank you for that email. But that didn’t work either. I installed the older version and tried with the same settings and still no parallax.

I thought maybe I would buy the plugin directly to get support from the author and while there I found some tutorial videos. After watching a few I learned about other cool parallax effects that I will try to see if they work.

I also noticed that VC has a newer version available… Could it be that the issue was with that plugin instead and they fixed it with this new release? When will that updated version be available on here for us to download? Do we get notice when theres an update available?

#91533 Copied

Jack Richardson

Support staff

October 6, 2015 at 10:19

Hello @FuegoHD,

The plugin can be downloaded here:
https://www.8theme.com/download-plugins/

Please show a screenshot of the parallax issue you have.

Thank you.

Best regards,
Jack Richardson.

#91666 Copied
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