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Password reset email has been sent. - by Shuvo

This topic has 4 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

Shuvo

Participant

October 4, 2022 at 07:32

On my website, when someone tries to renew their password no emails are being sent.
I have tried disabling all plugins, and also tried WP SMTP installation method but neither worked.

All of the other WooCommerce emails are being sent fine, password reset is the only one that seems to be not sending.

Theme and Woocommerce are both latest version as of today.

I’ve browsed the forum but didn’t see a solution. I

Look forward to hearing from you,

Thanks

Please, contact administrator
for this information.

#335737 Copied Theme version: 8.1.5 WooCommerce version: 6.4.1

3 Answers

Rose Tyler

Support staff

October 4, 2022 at 09:12

Hello,

How does it work when the default WC theme – Storefront is activated on your site?
It is important to check if the problem persists with the default theme to find out if it comes from the theme or from something else. Go to Appearance > Themes > install and activate the Storefront theme.
Widgets could be messed up after switching, so open the Appearance > Widgets tab before switching to be able to move the widgets to the correct area after switching back.

Regards

#335747 Copied

Shuvo

Participant

October 7, 2022 at 14:25

I installed another theme, but the password is not resetting.
What should I do in such a situation?

#336006 Copied

Rose Tyler

Support staff

October 7, 2022 at 15:10

Hello,

It means the problem is independent of our theme.
Contact support of WooCommerce, WordPress, your hosting provider.

Regards

#336007 Copied
Tagged: email, password, reset, sent, template, woocommerce, wordpress
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