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Password reset email is using wordpress default email rather than the one in email builder?

This topic has 3 replies, 3 voices, and was last updated 12 hours, 4 minutes ago ago by Tony Rodriguez

Michael Mc Laughlin

Participant

October 8, 2024 at 10:44

Password reset email is using wordpress default email rather than the one in email builder?

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2 Answers

Rose Tyler

Support staff

October 8, 2024 at 12:22

Hello,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue where the password reset email is using the WordPress default email template instead of the custom template set in the email builder.

Could you provide temporary wp-admin and FTP access? We will check the situation on your site more deeply.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Tony Rodriguez

Support staff

October 8, 2024 at 12:24

Hello, @Michael Mc Laughlin,

Thank you for contacting us and for using XStore.

To assist you more effectively, could you please provide a screenshot of the issue along with your site’s wp-admin access credentials? Kindly submit these details in the private content area designated for secure information.

We appreciate your cooperation and look forward to resolving your concerns promptly.

Best regards,
The 8Theme Team

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Tagged: customize woocommerce email, default wordpress email, password reset email, woocommerce email builder, wordpress themes
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