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Password reset not working - by fredwerk

This topic has 12 replies, 3 voices, and was last updated 10 years, 2 months ago ago by Robert Hall

fredwerk

Participant

September 13, 2014 at 17:31

Hi,

Here http://www.exclusivefashiondesigns.com/my-account/ when I click on “Lost your password?” http://www.exclusivefashiondesigns.com/my-account/lost-password/ and enter my email address, it does nothing and no email is being sent.

Thanks for checking,

#15388 Copied

11 Answers

Eva Kemp

Support staff

September 13, 2014 at 18:55

Hello,

Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#15393 Copied

fredwerk

Participant

September 13, 2014 at 19:10

Hi,

Many thanks 🙂

Please, contact administrator
for this information.

#15394 Copied

fredwerk

Participant

September 14, 2014 at 18:34

Hi,

I am not sure if that has to do with the out of date files from the theme due to the Woocommerce update, but when I try to register as a customer, I am not getting the confirmation email. However I did check the email settings of Woocommerce and it is all enabled.

Thanks for advising,

#15438 Copied

Eva Kemp

Support staff

September 15, 2014 at 09:59

Hello,

We recommend you to disable all 3rd-party plugins to check if some is causing the issue.
Thank you.

Regards,
Eva Kemp.

#15488 Copied

fredwerk

Participant

September 15, 2014 at 18:32

Hi, I managed to make everything else work. However when I try to reset a password, I do not get that green message saying that it has been done, it seems that it does nothing.

Please note, I have deactivated all plugins beside Woocommerce, and issue still persists.

#15594 Copied

fredwerk

Participant

September 16, 2014 at 12:21

Any news on this issue?

Many thanks,

Please, contact administrator
for this information.

#15704 Copied

Eva Kemp

Support staff

September 16, 2014 at 13:41

Hello,

As that message is related to Woocommerce plugin, we recommend you to contact their support concerning this issue.

Thank you.
Regards,
Eva Kemp.

#15716 Copied

fredwerk

Participant

September 16, 2014 at 20:00

Hi,

I think the issue is with the theme Legenda.

I have tried the password reset with theme Twenty Fourteen and it works fine. Reverting back to Legenda and the issue still exist. I enter email to reset password, and it just goes back to “my-account” page. Nothing happens.

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Eva Kemp

Support staff

September 17, 2014 at 10:07

Hello,

Have you updated the theme to 2.4 version? Please do this and remove “woocommerce” folder in wp-content/themes/legenda before the update.

Thank you.

Regards,
Eva Kemp.

#15842 Copied

fredwerk

Participant

September 17, 2014 at 11:58

Hi,

Many many thanks!

This has worked.

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Robert Hall

Support staff

September 17, 2014 at 11:58

Hello,

You’re welcome!

Regards,
Robert Hall.

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