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Patch installation issue an didn’t received new version update.

This topic has 4 replies, 2 voices, and was last updated 11 months, 1 weeks ago ago by Tony Rodriguez

Mohit Prajapati

Participant

January 16, 2024 at 07:54

I’m applying patch on my site. And it displays patch applied successfully. But when I check it back after several hours or days, it’s showing to apply patch again. Also, I’m not getting the update option for theme updated yesterday.

#380028 Copied Theme version: 9.2.5 WooCommerce version: 8.5.1

3 Answers

Tony Rodriguez

Support staff

January 16, 2024 at 09:31

Hello @Mohit Prajapati,

Thank you so much for purchasing our theme and contacting our support center.

We recommend that you ensure you are using the most up-to-date version of the Theme and Core plugin. If not, please try updating the theme and core plugin and then recheck the patches. https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We hope this will resolve your issue. If not, please provide your site’s WP Admin URL and credentials in the private content area of this topic so that we can further investigate and assist you.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#380044 Copied

Mohit Prajapati

Participant

January 16, 2024 at 09:40

Thanks for the update. I’ve already tried to check for the new version of theme. But there’s no update showing on my site. Everything seems to be at their latest version. So, what can I do?

#380048 Copied

Tony Rodriguez

Support staff

January 16, 2024 at 09:51

Hello, @Mohit Prajapati,

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#380051 Copied
Tagged: best selling themes, patch installation issue, theme update failure, troubleshooting woocommerce, version update problem, woocommerce themes, woocommerce update help
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