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Patches Reappearing After Installation & Website Crash (Patch ID #9492019 & #9497685)

This topic has 12 replies, 2 voices, and was last updated 1 weeks, 1 days ago ago by Jack Richardson

Ashvajit

Participant

March 31, 2025 at 04:17

Hello,

There is an issue with Patch ID #9492019 and #9497685. After applying them, they show as successfully installed, but after some time, they reappear as if they were never applied, even though no changes or updates were made.

I searched for a solution and tried disabling the cache and adding the following code to functions.php:
add_filter('xstore_patches_done_reset_on_update_themes', '__return_false');
However, this did not resolve the issue.

Please assist as soon as possible.

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11 Answers

Jack Richardson

Support staff

March 31, 2025 at 08:17

Hello @Ashvajit

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards, Jack Richardson
The 8theme’s team

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Ashvajit

Participant

March 31, 2025 at 18:49

Here you are.
And, Thanks in advance for resolving the issue.

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Jack Richardson

Support staff

April 1, 2025 at 10:07

Dear @Ashvajit,

We hope this message finds you well.

We would like to inform you that we have activated several patches, and they are now correctly displayed as applied. If you have recently restored a backup, it is expected that the patches would be reset, as this process involves reverting your database to a previous version.

We kindly ask you to take a moment to verify that the patches are now properly shown as applied. Please also note that if a backup was created during a theme update, the patches may be reset as part of the standard functionality.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Ashvajit

Participant

April 1, 2025 at 15:25

Hello,

The issue remains unresolved. The patches still reappear after a short period, even after being applied. I have checked, but there is no change in the situation.

Additionally, two more patches—#9491483 and #9495762—have been added to the list, and now a total of four patches are showing. A screenshot has been attached herewith for reference.

Please review the issue again and provide a solution. Let me know if any further details are required.

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Jack Richardson

Support staff

April 2, 2025 at 14:23

Dear @Ashvajit,

We hope this message finds you well.

It appears that there may be a configuration or process on your server that is automatically resetting WordPress transients, which in turn is overriding the filter we previously recommended. As a result, you may notice that certain patches reappear even after they have already been installed.

Please note that you can safely disregard reinstalling these patches, as they have already been applied. Additionally, we recommend updating your theme to the latest version, as it includes all the necessary patches by default. Once updated, the patch notifications should no longer appear.

If you wish to remove the “Patcher” menu item from the WordPress admin panel, you may consider installing our White Label Branding plugin. This tool allows you to customize the XStore Control Panel to better suit your preferences.

For more information, please refer to our documentation at the following link:
https://www.8theme.com/documentation/xstore/plugins/white-label-branding-plugin/

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

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Ashvajit

Participant

April 3, 2025 at 03:26

It seems that the previous patch issue has been resolved, as I no longer see the repetitive reappearance of patches.

However, a new issue has occurred. After activating the “Quantity Discount” feature from the Sales Booster, my website broke and displayed the following error:
“Website is currently unable to handle this request. HTTP ERROR 500.”

Now, I am unable to deactivate the “Quantity Discount” option. Additionally, when I check the Sales Booster settings, the entire section appears blank.

At present, my website is not running. Please look into this issue and help resolve it as soon as possible. Let me know if you need any further details.

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Jack Richardson

Support staff

April 3, 2025 at 11:07

Dear @Ashvajit,

I hope this message finds you well.

Could you please confirm whether any changes have been made to the admin access? If so, we kindly request that you provide us with the updated credentials. Additionally, if there have been any changes to the FTP access, we would appreciate it if you could share the revised details as well.

Thank you for your cooperation.

Best regards,
The 8Theme Team

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Ashvajit

Participant

April 4, 2025 at 04:57

I am providing the admin and FTP access again so you can check and resolve the issue. As this has already taken 2-4 days, I request you to resolve it at the earliest.

Please check specifically why activating the “Quantity Discount” option in Sales Booster is causing the website to break and display:
“Website is currently unable to handle this request. HTTP ERROR 500.”

Also, please inform me once the work is completed so that I can remove the access. Let me know if anything else is needed.

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Jack Richardson

Support staff

April 4, 2025 at 06:56

Hello @Ashvajit
Please, check the admin credentials from your side. Video attached in private area.
Kind regards, Jack Richardson
The 8theme’s team

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Ashvajit

Participant

April 4, 2025 at 15:44

Sorry for that, It’s my bad !

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Jack Richardson

Support staff

April 5, 2025 at 09:43

Dear @Ashvajit,

Thank you for providing the details.

It appears that the issue you are experiencing occurred after activating the quantity discount feature, likely due to incorrect configuration settings. We kindly ask you to try reactivating the feature and then proceed to configure the following settings as shown in this screenshot: https://prnt.sc/RyGAjijI-g6K.

Our documentation – https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/.

At this time, we have not identified any issues related to the activation of this sales booster on our end.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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