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Payment box grayed out - by Alec - on WordPress WooCommerce support

This topic has 8 replies, 2 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

Alec

Participant

April 18, 2015 at 18:16

Our site just got its SSL installed and now during testing the payment box in Checkout is grayed out. Two payment options are set and the site is not in “test mode”

https://www.dropbox.com/s/xaagw17rp9bxonh/Screenshot%202015-04-18%2011.07.29.png?dl=0

#57874 Copied

7 Answers

Eva Kemp

Support staff

April 19, 2015 at 19:55

Hello,

Please try to increase memory_limit value (ask your host to do this) and check the Checkout page after that.

Regards,
Eva Kemp.

#57918 Copied

Alec

Participant

April 19, 2015 at 22:28

What memory would you recommend. I downloaded a plugin that shows we have 256MB available and only using 63MB

#57939 Copied

Eva Kemp

Support staff

April 20, 2015 at 10:21

Hello,

If you check in Woocommerce > System Status > WordPress Environment you’ll see the value for WP Memory Limit is 40MB. Please increase it to 96M as described here http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP .

Thank you.
Regards,
Eva Kemp.

#58003 Copied

Alec

Participant

April 20, 2015 at 17:10

That is confusing but I did upgrade the memory limit to 96M and it is still not working. I’ll put the login credentials here, please help us out. thanks

Please, contact administrator
for this information.

#58141 Copied

Eva Kemp

Support staff

April 20, 2015 at 20:46

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#58212 Copied

Alec

Participant

April 20, 2015 at 20:52

ftp

Please, contact administrator
for this information.

#58215 Copied

Eva Kemp

Support staff

April 21, 2015 at 10:24

Hello,

Some plugin is causing the issue. Please disable them one by one to find it out.

Thank you.
Regards,
Eva Kemp.

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