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Payment checkout doesn't work in IE – URGENT

This topic has 5 replies, 2 voices, and was last updated 7 years, 1 months ago ago by Rose Tyler

marlinda

Participant

October 19, 2017 at 20:05

Hi, I just got a new payment checkout solution and it doesn’t load in Internet Explorer. I swiched to standard theme to try and then it worked. Could you help me so that it works in IE? It’s a bit urgent…

Thanks
Linda

Please, contact administrator
for this information.

#175591 Copied Theme version: 3.3 WooCommerce version: 3.2.1

4 Answers

marlinda

Participant

October 20, 2017 at 08:49

Hi again, the support of the payment checkout says this:

“I cloned your site and tested it in our environment and I can see that it is your theme that is behind the problem. There is something in your theme that removes the version number from the javascript file we upload, which makes the file cached even when it is being updated.”

Hope it helps and that we can fix the problem very soon.

#175604 Copied

Rose Tyler

Support staff

October 20, 2017 at 08:51

Hello,

Do you use any cache on your server, CloudFlare or any other? At first clear cache.
We do not have any problem with checkout on our test site, so very likely the problem relates to some of your 3-rd party plugins that you use, sorry but we do not provide support for 3-rd party plugins as it is out of our support scope.

Regards

#175605 Copied

marlinda

Participant

October 20, 2017 at 09:01

You are the best, thank you!!!:) It was CloudFlare of course, why didn’t I think of that…
Thank you and wish you a great weekend!

#175607 Copied

Rose Tyler

Support staff

October 20, 2017 at 09:16

Hello,

You’re welcome! 🙂

Regards

#175610 Copied
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