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Payment error - by Francisco - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

Francisco

Participant

May 7, 2021 at 13:54

Hello. How are you? I have problems with the payment section of my site. It is not stable. Sometimes I can proceed to the payment section and at times it just gives an error.
The problem also happens with some products. Could you please tell me what could be happening?
Thank you.
Best regards.

#286765 Copied Theme version: 7.2.8

6 Answers

Olga Barlow

Support staff

May 7, 2021 at 14:28

Hello,

I see the fatal error of the third-party plugin https://prnt.sc/12mkaim So, contact plugin author.

Regards

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Francisco

Participant

May 7, 2021 at 21:27

Thanks a lot!
Have a nice day!

#286804 Copied

Rose Tyler

Support staff

May 8, 2021 at 08:53

Hello,

You’re welcome!
Have a nice day too!

Regards

#286823 Copied

Francisco

Participant

May 11, 2021 at 12:20

Hello. How are you? I keep getting the pluggin error. The solution they gave me is to install an older version of the plugin, but it still doesn’t work. Is there the possibility of being able to delete the pluggin and all its saved content to be able to install again from the beginning? When I remove the plugin and reinstall it, the data continues and I want to start the process from the beginning. Or could the whole theme be reinstalled but with the information and changes saved except for that plugin?
Thank you.
Best regards.

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Francisco

Participant

May 11, 2021 at 13:16

Solved. The error was with PHP version.
Thanks a lot

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Olga Barlow

Support staff

May 11, 2021 at 18:17

Hello,

We are glad that you sorted it out.

Regards

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