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Payment method and place order button appears twice on checkout page

This topic has 7 replies, 4 voices, and was last updated 9 years, 3 months ago ago by Jack Richardson

icemojo

Participant

July 14, 2015 at 14:30

As the title states. Please see attached screenshot.

How can this be fixed?

#75145 Copied Theme version: 4.2.2

6 Answers

Jack Richardson

Support staff

July 14, 2015 at 14:38

Hello,

Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#75150 Copied

lance

Participant

July 21, 2015 at 17:59

Hi Eva

I have had quite a few customers mention that the page just “hangs” when clicking the “place order” button on the checkout page. Please could you check this for me on my two sites.

Please, contact administrator
for this information.

#76292 Copied Theme version: Legend latest

Eva Kemp

Support staff

July 21, 2015 at 18:04

Hello,

I’ve checked both your sites and orders have been placed successfully for both of them.
Are you experiencing such issues as well?

Regards,
Eva Kemp.

#76293 Copied

lance

Participant

July 22, 2015 at 06:43

Hi Eva

It is apparently only happening in Internet Explorer. I did try myself in Internet Explorer and and I placed an order 3 times on each site. Only once out of 3 times it did hang when I clicked “place order” with the credit card payment option

#76336 Copied

lance

Participant

August 3, 2015 at 06:52

Hi Eva,

Do you have any info on this above please? I am still receiving messages from customers using Internet Explorer that the page ‘hangs’ and does not move forward when they are clicking place order.

#78160 Copied

Jack Richardson

Support staff

August 3, 2015 at 08:14

Hello,

I checked your sites in IE11 and didn’t found any issues. Unfortunately we can’t replicate this problem.
The order was placed successfully:
http://storage4.static.itmages.com/i/15/0803/h_1438585871_5633513_2fe25773ce.png

Do your clients use the latest version of IE?

Best regards,
Jack Richardson.

#78173 Copied
Tagged: button, checkout, order, payment, template, woocommerce, wordpress
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