Payment methods in confirmation emails are not always displayed

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Jack Richardson

  • Avatar: TheOne
    TheOne
    Participant
    March 11, 2025 at 13:06

    Hello,

    My client just informed me that the payment method used is not always displayed in the confirmation email that they get.

    So when the purchase is made on the store both the client as the owner and the person who orders an item get emails. In the details of the email it’s stated what kind of payment was used: cards, trr etc.

    We are using email builder and WPML (if that matters)

    The problem is like i said the payment method used is not always displayed – see image. Where the arrow is, there it should be stated. Sometimes it’s displayed and sometimes it’s not.

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    Thank you,

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    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    March 11, 2025 at 16:41

    Dear @TheOne,

    I hope you are doing well.

    Could you kindly disable the Email Builder temporarily and check whether the payment methods are consistently displayed in the default email templates? Additionally, it would be helpful to investigate the specific conditions under which these payment methods appear—perhaps they are only shown for certain types of payments.

    At the moment, identifying the exact cause is quite challenging, so we believe it would be beneficial to take some time for thorough testing based on the previous suggestions.

    Thank you in advance for your assistance.

    Best regards,
    Jack Richardson
    8Theme Team

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