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Payment module Sogecommerce does not working

This topic has 2 replies, 2 voices, and was last updated 9 months, 2 weeks ago ago by Luca Rossi

Landeco

Participant

February 7, 2024 at 09:16

Good morning,
I use the Sogecommerce payment module on Woocommerce.
It does not work with the xstore theme but works with the twenty twenty-for theme.
Site under maintenance because it is in production.
Thank you for your help.

Best regards

#382661 Copied Theme version: 9.2.7 WooCommerce version: 8.5.2

1 Answer

Luca Rossi

Support staff

February 8, 2024 at 04:46

Hello @Landeco,

Thank you for reaching out to us. We understand that you are experiencing issues with the Sogecommerce payment module on your WooCommerce site when using the XStore theme. We apologize for any inconvenience this may be causing you, especially since your site is currently in production and under maintenance.

To assist you effectively, could you please provide us with some additional details? Specifically, we would appreciate any error messages you are encountering, as well as a description of the steps you have taken so far. This information will help us to diagnose the problem more accurately.

In the meantime, we recommend ensuring that both the XStore theme and the Sogecommerce payment module are updated to their latest versions. Compatibility issues can often arise from outdated software.

We kindly request that you provide us with the necessary credentials for your administrative and testing accounts. Specifically, we require the following details:

– WordPress Administrator Username
– WordPress Administrator Password
– WordPress Login URL
– Switch Sogecommerce Payment Gateway to Test Mode and provide A Test Card Information

We look forward to your response and are committed to resolving this issue promptly.

Best Regards,
8Theme’s Team

#382765 Copied
Tagged: fix sogecommerce issues, payment problems woocommerce, sogecommerce not working, sogecommerce payment module, troubleshoot sogecommerce woocommerce, woocommerce wordpress templates, wordpress payment solutions
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