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Payment transactions failing in XStore - by Grego

This topic has 4 replies, 2 voices, and was last updated 5 years, 4 months ago ago by Olga Barlow

Grego

Participant

June 24, 2019 at 18:44

Customer purchase didn’t go through. We tested a known good credit card and transaction still failed. We are getting this message in WooCommerce Order Details:

Array
(
[0] => stdClass Object
(
[category] => AUTHENTICATION_ERROR
[code] => UNAUTHORIZED
[detail] => This request could not be authorized.
)

)
Order status changed from Pending payment to Failed.

Here is what is seen on the customer side:
http://prnt.sc/o62dlv

#216130 Copied Theme version: 5.3 WooCommerce version: 3.6.4

3 Answers

Olga Barlow

Support staff

June 25, 2019 at 09:59

Hello,

1) Check if you have this issue with the default theme: go to Appearance > Themes > install and activate Storefront theme. Test checkout again. Do you have this error when the Storefront theme is enabled?

2) If you have the same issue even if the default theme is enabled check the list of plugins that you use. Disable third-party plugins and test checkout again. If you still have the problem after that then contact WooCommerce plugin support. In case everything works fine without third-party plugins then enable plugin one by one and test checkout after every enabled plugin.

3) If you have the problem ONLY when the XStore theme is enabled and everything is fine when you switch to default theme then provide Dashboard and FTP access to your site.

Regards

#216146 Copied

Grego

Participant

June 26, 2019 at 04:01

I contacted WooCommerce and they suggested it was an account authorization issue and suggested disconnecting from Square (under integration tab on WooCommerce Settings in WordPress Dashboard) and then reconnecting to Square.

Here is an animated gif that shows the steps. Works now.
https://prnt.sc/o6q2vv

#216205 Copied

Olga Barlow

Support staff

June 26, 2019 at 08:59

Hello,

Great. We are glad to hear that the problem is solved.

Regards

#216214 Copied
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