Return to previous page

Paypal apple pay and google pay being blocked by the theme

This topic has 4 replies, 2 voices, and was last updated 6 months, 3 weeks ago ago by Rose Tyler

ryan@rrwebdesign.co.uk

Participant

July 6, 2024 at 09:46

Hi,

I found an issue where your theme is not allowing the Paypal apple pay and google pay options being shown straight away.

I have disabled all plugins, and it didn’t fix the issue. Only when I changed the theme did the issue get fixed, meaning it’s a theme issue.

I have recorded a loom video for you and created a staging site

Please, contact administrator
for this information.

#403346 Copied Theme version: 9.1.13

3 Answers

Rose Tyler

Support staff

July 7, 2024 at 07:13

Hello,

Thank you for reaching out to us and for providing a detailed description of the issue you are experiencing with our theme. We appreciate the steps you have taken to identify the problem, including disabling plugins and setting up a staging site.

Please check how it works when the Advanced layout is disabled in Theme Options >> WooCommerce >> Cart/Checkout Layout.

Please provide us with FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your patience and cooperation.

Best Regards,
8Theme’s Team

#403415 Copied

ryan@rrwebdesign.co.uk

Participant

July 7, 2024 at 09:47

Yes, this seems an issue with the advanced checkout,

It fixed it once I turned this off

I would like to keep the advanced checkout on, do you have a solution for it?

Do you still need FTP acesss?

#403437 Copied

Rose Tyler

Support staff

July 7, 2024 at 10:20

Hello,

Thank you for your prompt response.

We recommend using the standard checkout option as the advanced version may not be compatible with all existing plugins that could be utilized for payment processing. Should you provide the access details we requested, we will be able to examine the situation on your site more thoroughly. However, I must inform you that I cannot guarantee a resolution until after we have received the access and our technical team has had the opportunity to review the issue.

Best Regards,
8Theme’s Team

#403439 Copied
Tagged: apple pay woocommerce block, google pay theme problem, paypal issue wordpress, woocommerce theme payment issue, wordpress payment gateway blocked
Viewing 4 results - 1 through 4 (of 4 total)