Return to previous page

PB instagram - by ben - on WordPress WooCommerce support

This topic has 23 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

ben

Participant

March 15, 2018 at 11:17

Dear,

I do not know what was in last update but everything pmessed up since that time.
I have problem with instagram widget. Since update it doesn’t want to show picture.

Please can you solve this issue.

Thank you.

#188280 Copied

22 Answers

Rose Tyler

Support staff

March 15, 2018 at 11:22

Hello,

We’ve sent wp-instagram-widget.php file to your registration email.
You need to replace this file in xstore/framework/widgets/ folder and wait for 2 hours when instagram cache will be updated.

Regards

#188282 Copied

ben

Participant

March 15, 2018 at 11:59

im not programmer…

If you have admin acces you can do it please?

#188297 Copied

ben

Participant

March 15, 2018 at 12:01

here you are

Please, contact administrator
for this information.

#188298 Copied

Rose Tyler

Support staff

March 15, 2018 at 12:03

The file should be replaced via FTP, so if you need help, please provide FTP access (FTP hostname, FTP username, FTP password).

Regards

#188301 Copied

ben

Participant

March 15, 2018 at 12:50

here you have answer from server technical support

Please, contact administrator
for this information.

#188310 Copied

Rose Tyler

Support staff

March 15, 2018 at 13:51

Hello,

Done. Please check the Instagram widget.

Regards

#188319 Copied

ben

Participant

March 15, 2018 at 14:54

still not working.

Sorry

#188327 Copied

Rose Tyler

Support staff

March 15, 2018 at 14:58

Please clear cache and check one more time https://prnt.sc/irkx45

Regards

#188330 Copied

ben

Participant

March 15, 2018 at 15:50

Done,

Still not working

#188346 Copied

Rose Tyler

Support staff

March 15, 2018 at 16:06

Did you click on “Purge All Caches” – https://prnt.sc/irlzzq ? Also, try to check the Instagram on another device.

Regards

#188351 Copied

ben

Participant

March 15, 2018 at 17:16

Yes and yes and it’s still not working…

#188371 Copied

makmgr

Participant

March 15, 2018 at 17:27

Hi, I have the same issue, can you please send me the file too?

#188374 Copied Theme version: 4.21

Rose Tyler

Support staff

March 16, 2018 at 09:20

Hello, @ben

It is strange, please provide a screenshot of the problem and link to the page, we will check one more time.

Regards

#188428 Copied

Rose Tyler

Support staff

March 16, 2018 at 09:21

Hello @makmgr,

We’ve sent wp-instagram-widget.php file to your registration email.
You need to replace this file in xstore/framework/widgets/ folder via FTP.

Regards

#188429 Copied

makmgr

Participant

March 16, 2018 at 10:01

yes received and fixed (http://www.mgroffice.com.sg) . thank you

also @ben, I checked your website yesterday and instagram feed is showing on your website’s footer. check this: https://prnt.sc/irxvb9
Its just cache issue at your end, you should restart the internet device or clear the browser’s cache or try to check it into another browser. but you don’t need to worry about it.
Sharing just for help.

regards

#188442 Copied

Rose Tyler

Support staff

March 16, 2018 at 10:46

Hello @makmgr,

You’re welcome!
Have a nice day.

Regards

#188452 Copied

ben

Participant

March 16, 2018 at 13:48

@makmgr

@rose

The problem is it’s not showing the pictures i have in instagram.

Look at this link: https://www.instagram.com/mycbdstore.online/
I have 4 pictures but pluggin show only 2.

I do not get what can happen. It showing only 2 pictures who was adding before update and now when i add new one it doesn’t want to show them.

Thank for help.

#188478 Copied

makmgr

Participant

March 16, 2018 at 18:05

@ben

This is widget settings in WP Dashboard. I am not EightTheme member but just helping you. I also purchased this xStore and I will happily help you through screenshots, if you like. you can add me on skype. My skype ID is “rayan.arts”

I am going to put a screenshot here so you can see the setting, that may help you.

https://prnt.sc/is4tsv

Please see the red circled sections on the screenshot. also check what is the number of photos there. if it is 2 then set it to show 4 or greater than 4 to show all pictures from instagram.

you are welcome on on skype if you like more help or still this is not working for you.

best of luck.

#188528 Copied

ben

Participant

March 17, 2018 at 10:52

@makmgr

It’s set on 9 pictures. Thant why i do not undeerstand why is not working…

@rose

In the acces to panel, did you find something strange?

#188544 Copied

Rose Tyler

Support staff

March 19, 2018 at 15:12

Hello @ben,

Looks like this is the effect of cache some sort, so please contact your hosting provider and ask to clear server cache.
Do you use CDN?

Regards

#188658 Copied

ben

Participant

March 21, 2018 at 15:35

@rose

Hi, still the same problem. I asked websmaster who told me it’s template problem and i shoudl see with you.

I do not know whas is CND, i just know i have dedicate server in OVH in France

Good day.

#188896 Copied

Rose Tyler

Support staff

March 22, 2018 at 15:51

Hello @ben,

Please check now.
Your problem relates to CDN and database caching, so contact CDN support or your hosting provider.
Unfortunately, without FTP access, we can’t correctly enable debug mode.

Regards

#189019 Copied
Viewing 23 results - 1 through 23 (of 23 total)