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People can’t add my memberships to their cart, just loops back to product

This topic has 4 replies, 2 voices, and was last updated 9 months, 2 weeks ago ago by Luca Rossi

Zenka

Participant

February 7, 2024 at 16:28

People can’t add my memberships to their cart, just loops back to product.
https://starseedacademy.org/product/lightnet-collaborator-2/

#382721 Copied Theme version: 5.2.6 WooCommerce version: 8.5.1

3 Answers

Zenka

Participant

February 7, 2024 at 16:37

Hmm they can do it on other memberships. Let me check my settings. This membership one works. https://starseedacademy.org/product/lightnet-collaborator-season-6/

#382724 Copied

Zenka

Participant

February 7, 2024 at 21:12

So the pop up never shows up for any product that is a “subscription” rather than a ‘simple product”
Attached are the screen shots.
For this: https://starseedacademy.org/product/lightnet-collaborator-season-6/ a pop up shows up.
For my main membership
https://starseedacademy.org/product/lightnet-collaborator-2/
Nothing shows up but something small on the bottom.
See screen shots.
I did another test https://starseedacademy.org/product/test-subscriptoin/
of another subcription and the same thing happens, no pop up.

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support staff only.

#382747 Copied

Luca Rossi

Support staff

February 8, 2024 at 14:01

Dear Zenka,

We regret to inform you that the sign-up button for subscription products does not utilize AJAX for adding products to the cart; consequently, the popup functionality will not operate as expected.

However, if you wish our developers team can personally assist you via our customization service (paid). To get started, please follow this link to send us your requirements – https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with our expert dev team.

Best regards,
The 8Theme Team

#382845 Copied
Tagged: cart issues, membership addition, product loop, template problems, woocommerce, wordpress
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