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Performance problem. configurate all setting

This topic has 12 replies, 3 voices, and was last updated 3 weeks, 4 days ago ago by Jack Richardson

storeqoso

Participant

March 11, 2025 at 18:14

Hello, I have performance problem I have loader spinner Always. my server is okey now but this theme is Always slow, I configurate all setting I use wp rocker, and I did everything but the thread is still slow. I haven’t had this problem with any other thread. I always set it to maximum speed.

And Your theme is very slowly, I need your help. it’s important

#436952 Copied Theme version: 9.4.8

11 Answers

storeqoso

Participant

March 11, 2025 at 18:18

And loader spinner I can not disable

#436953 Copied
Luca Rossi

Support staff

March 12, 2025 at 14:25
Hi @storeqoso,

Do you mean the loading icon on each XStore widget?

https://prnt.sc/YeAYYMQA9UHB

It’s called Ajaxify. To completely disable this feature, please add the following code under functions.php file locates in your child theme:

add_filter('etheme_ajaxify_elementor_widget', '__return_false'); add_filter('etheme_ajaxify_lazyload_widget', '__return_false'); add_filter('etheme_ajaxify_script', '__return_false');

Then add the following CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

/* Ajaxify Animation */ body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container, body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container, body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container, body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container, body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container, body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container, body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container, body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container { opacity: 1 !important; visibility: visible !important; } body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before, body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before, body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before, body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before { display: none !important; } /* Ajaxify Aniamtion */

Hope it helps!
#437062 Copied
storeqoso

Participant

March 13, 2025 at 05:30

Not just this loader snippet. Your theme always works slowly. I have done everything to speed it up, but it does not get faster.
This is very bad.

You need to check this yourself. I haven’t even added products yet, but the site is slow. I don’t know why I have this problem only with your theme.

#437133 Copied

Luca Rossi

Support staff

March 13, 2025 at 10:18

Dear @storeqoso,

We hope you are doing well.

To enhance your website’s speed, we recommend trying the WP-Rocket cache plugin. You can find detailed guidance on optimizing its settings with XStore here: (https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore).

Please note that speed optimization is beyond the scope of our standard support services. However, if you require further assistance, we encourage you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Kindly be advised that customization services may incur additional charges.

Should you have any further questions or require any assistance, please feel free to reach out to us.

Best regards,
8Theme Team

#437155 Copied

storeqoso

Participant

March 13, 2025 at 17:30

I need you to come in and check this out. It’s important for both you and me.

#437241 Copied

Jack Richardson

Support staff

March 14, 2025 at 15:52

Dear @storeqoso,

We hope you are doing well.

We attempted to review the configuration settings you applied to your website; however, the access credentials we currently have are outdated and do not match the correct wp-login details.

Could you kindly verify and provide the correct WP-Admin credentials? Additionally, please ensure that you have implemented the recommendations outlined in our documentation: https://xstore.helpscoutdocs.com/article/128-how-to-improve-wp-rocket-settings-with-xstore.

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

#437349 Copied

storeqoso

Participant

March 17, 2025 at 17:40

I send you admin user pleas check

Please contact administrator
for this information.

#437635 Copied

storeqoso

Participant

March 17, 2025 at 17:48

and now I have problem with slider my arrow not work and not show dots

#437636 Copied

Jack Richardson

Support staff

March 18, 2025 at 10:08

Dear @storeqoso,

We would like to inform you that the latest patch (#9486087) has been successfully activated on your website. You can view the details here: https://prnt.sc/6QMtimKZYvA0.

Kindly check the sliders to ensure everything is functioning correctly.

For more information about the XStore Patcher, please refer to the following documentation: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/.

Should you have any questions or require further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

#437707 Copied

storeqoso

Participant

March 19, 2025 at 17:36

ya I need hep for performance I send you admin user and if we checked this ?

#437923 Copied

Jack Richardson

Support staff

March 20, 2025 at 09:19

Dear @storeqoso,

We kindly ask you to create separate topics for different questions to ensure efficient support.

Additionally, we have documentation available regarding speed optimization suggestions, which you can find here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

If you require further optimization tailored specifically to your website’s needs, you may reach out to us here: https://prnt.sc/U94TsIT7hnON. Please note that such custom optimizations fall outside the scope of our basic support services.

We appreciate your understanding and adherence to our support policy.

Best regards,
Jack Richardson
8Theme Team

#437995 Copied
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