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PHP 7.2 Issues with Xstore 6.01 - by Gwen

This topic has 16 replies, 3 voices, and was last updated 5 years, 5 months ago ago by Olga Barlow

Gwen

Participant

September 7, 2019 at 08:25

Hi 8theme!

I updated our site to Store 6.01 this morning and since then my webhost has been complaining that I’m using all my hosting resources (CPU specifically). We’d seen no issues previously (and the site is not launched to the public).

We downgraded the php version to php5 (can’t remember the exact version) and had no problems with CPU usage. Upon returning to php7 the cpu usage of the site jumped and used all available resources and crashed.

I’ve tried turning off the XStore theme and the CPU usage does not spike.

For us at this point XStore is now unusable since the update.

Yellow Pencil was also requested with the new update. I know this may be causing the issues however the webhost doesn’t keep processing logs to help me out to isolate the exact cause.

Any help would be appreciated. It’s looking like a function in the XStore (or Yellow Pencil) code is overacting with php7.

Cheers,
Gwen.

#220991 Copied Theme version: XStore 6.01

15 Answers

Rose Tyler

Support staff

September 7, 2019 at 16:01

Hello,

Please provide us with temporary access and screenshots.
Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.

Regards

#221018 Copied

Gwen

Participant

September 8, 2019 at 10:44

Please see private message

Please contact administrator
for this information.

#221039 Copied

Rose Tyler

Support staff

September 8, 2019 at 14:46

Hello,

Please provide FTP access also + screenshots from your hosting or any other images that will help us to investigate and solve the problem.
Our technicians will be able to check your site on Monday, due to weekends.

Regards

#221042 Copied

Gwen

Participant

September 9, 2019 at 11:09

Please see access and screen shots

Please contact administrator
for this information.

#221054 Copied

Gwen

Participant

September 9, 2019 at 11:47

Additional screen shots

https://prnt.sc/p3q1ks <-- deleting a page
https://prnt.sc/p3q1vb <-- Resources Result
https://prnt.sc/p3q2cr <-- 21 process running to delete the page???

Please contact administrator
for this information.

#221055 Copied

Gwen

Participant

September 9, 2019 at 11:47

And then – crash https://prnt.sc/p3q372

#221056 Copied

Olga Barlow

Participant

September 9, 2019 at 17:22

Hello,

You gave us access to empty FTP directory http://prntscr.com/p3vfsx
We need access to your WP installation. Also, provide us with server error logs. Do you have errors there?

Regards

#221075 Copied

Gwen

Participant

September 10, 2019 at 09:20

Please use access given previously – you should have access now?

#221092 Copied

Olga Barlow

Participant

September 10, 2019 at 11:11

Hello,

What about server error logs?

Regards

#221101 Copied

Gwen

Participant

September 11, 2019 at 00:43

I have enabled error logs – you should be able to see them?

#221135 Copied

Gwen

Participant

September 11, 2019 at 00:44

Also, do you recommend installing latest theme update?

#221136 Copied

Gwen

Participant

September 11, 2019 at 01:26

https://prnt.sc/p4hwwy <- after installing updated https://prnt.sc/p4hxda <- no update available.

#221138 Copied

Olga Barlow

Participant

September 11, 2019 at 11:19

Hello,

Check the updates for theme and plugins from the Update area https://gyazo.com/7c8c21171e277e68469e9ba1d889b9a2

We checked the debug log file and see notices only from third-party plugins that you use http://prntscr.com/p4nzs1 Any error from our theme. Contact plugin authors to fix the problems.

Regards

#221176 Copied

Gwen

Participant

September 16, 2019 at 12:43

More issues… All I am doing right now is changing text in theme options… XStore/Theme Options
https://prnt.sc/p6r2wg
https://prnt.sc/p6r483

#221449 Copied

Olga Barlow

Participant

September 16, 2019 at 15:34

Hello,

We would like to help you but we don’t see any PHP errors or something that could guide us why your site requires such a lot of resources.
We found Slow queries from the Subscriptio plugin https://prnt.sc/p6tr89 Do you have products with the subscriptions? Do you use that plugin or keep that plugin just in case? If you don’t use the functionality of the plugin then disable it.
Also, could you contact your hosting provider and ask them if they have any detailed reports what requests (from what plugins or theme requests) cause such problem with your memory because we don’t have an idea what could be the reason of that problem. We want to help you but checked theme options and don’t have an idea why this happens. We are ready even to give you refund if you think that our theme is the main problem of this.

Regards

#221457 Copied
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