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PHP 8.3 problem hosting domain on GoDaddy

This topic has 16 replies, 3 voices, and was last updated 1 days, 15 hours ago ago by Andrew Mitchell

Nano Alvarez

Participant

November 14, 2024 at 00:18

Hello,
My hosting domain on GoDaddy, practiplast.com, was updated to PHP 8.3, and now my site isn’t loading. How can I resolve this issue?

Thank you.

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15 Answers

Rose Tyler

Support staff

November 14, 2024 at 08:17

Hello,

Thank you for reaching out to us.

In our changelog, you can find information regarding compatibility with PHP 8.2.x https://xstore.8theme.com/update-history/

Based on the screenshot you provided, we are unable to definitively determine whether the issue is related to the compatibility of your current PHP version with the theme or with one of the plugins used on your website. However, the quickest way to restore your site to normal functionality would be to downgrade the PHP version to 8.2 or 8.1.

Best regards,
8Theme Team

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Nano Alvarez

Participant

November 14, 2024 at 13:22

Hello,

Thank you for the suggestion. However, my hosting provider has PHP 8.3 set as the default version, and unfortunately, I am unable to downgrade it. Are there any other steps I can take to resolve the compatibility issue with PHP 8.3?

Thank you for your assistance!

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Rose Tyler

Support staff

November 14, 2024 at 13:54

Hello,

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Nano Alvarez

Participant

November 14, 2024 at 16:48

Hello,

I’ve sent the required information, including wp-admin and FTP access details, as requested. Please let me know if anything else is needed or if there are any updates.

Thank you!

Please contact administrator
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Andrew Mitchell

Support staff

November 14, 2024 at 17:15

Hello, Nano Alvarez,

Unfortunately, we are unable to connect to your FTP server. We are receiving the following error message:

“Connection timed out after 20 seconds of inactivity.
Error: Could not connect to server.”

Please find the detailed information in the attached files.

Best regards,
8Theme Team

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Nano Alvarez

Participant

November 14, 2024 at 21:32

Send info

Please contact administrator
for this information.

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Andrew Mitchell

Support staff

November 15, 2024 at 13:10

Hello, Nano Alvarez,

Thank you for providing the access credentials. The FTP connection is working; however, when we attempt to visit the website, we are encountering a 404 error. Additionally, the folder on the FTP appears to be empty.

We would appreciate your assistance in resolving this issue.

Best regards,
8Theme Team

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Nano Alvarez

Participant

November 15, 2024 at 13:23

try again

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Andrew Mitchell

Support staff

November 15, 2024 at 18:54

Hello, Nano Alvarez,

We have corrected the issue you reported. Kindly review the changes. The modifications were made in the following file:

wp-content/plugins/et-core-plugin/app/controllers/shortcodes/menu-list-item.php

Additionally, these changes will be included in the upcoming theme update.

Best regards,
8Theme Team

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Nano Alvarez

Participant

November 20, 2024 at 20:14

Dear 8Theme Team,

Thank you for your prompt response and for addressing the issue. However, after updating WordPress, the same problem has reoccurred. Could you please review this and let us know how to proceed?

We appreciate your support and look forward to your guidance.

Best regards,
Nano Alvarez

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Andrew Mitchell

Support staff

November 21, 2024 at 08:16

Hello, Nano Alvarez,

We have resolved this issue. Could you please check it?

Best regards,
The 8Theme Team

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Nano Alvarez

Participant

November 21, 2024 at 12:53

Dear 8Theme Team,

Thank you for resolving the issue—it’s working perfectly now. I really appreciate your support!

Could you please let me know what steps to follow if the issue happens again in the future?

Best regards,
Nano Alvarez

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Andrew Mitchell

Support staff

November 21, 2024 at 17:44
Hello, Nano Alvarez,

The best solution would be to contact our support team for assistance. However, if you prefer to handle it yourself, you can navigate to the following file:

wp-content/plugins/et-core-plugin/app/controllers/shortcodes/menu-list-item.php

and add the following code
```
if  ( count( explode(',', $atts['link'][0]) ) != count( explode(',', $atts['link'][1]) ) ){
                return;
            }
```
before the existing code
```
$atts['link'] = array_combine(
                explode(',', $atts['link'][0]),
                explode(',', $atts['link'][1])
            );
```
Best regards,
8Theme Team
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Nano Alvarez

Participant

December 19, 2024 at 21:21

Hello 8Theme Team,

Thank you for your response. However, with the new update, we are once again experiencing issues with the home page. We would appreciate your assistance in resolving this matter.

Best regards,
Nano Alvarez

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Andrew Mitchell

Support staff

December 20, 2024 at 12:52

Hello, Nano Alvarez,

We would like to inform you that the issue was caused by the incorrect use of case sensitivity when specifying the image size in the widget settings of Elementor. Specifically, “Full” was used instead of “full.” The details of this issue can be found in the attached files.

We have now resolved this error, and the case sensitivity will no longer affect the functionality of the widgets. Please note that this fix applies exclusively to XStore widgets.

Thank you for your understanding. Should you have any further questions or concerns, please do not hesitate to reach out to us.

Best regards,
8Theme Team

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