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Php alt-70 - by Sharon Cox - on WordPress WooCommerce support

This topic has 7 replies, 3 voices, and was last updated 4 years, 11 months ago ago by Rose Tyler

Sharon Cox

Participant

January 24, 2020 at 13:08

Hi there,

We have set up the PHP version to alt-php70 on hosting for buywoodfurniture.com.au but cannot see Dashboard/Appearance files to work on in WordPress with XStore loaded . I don’t want to take it back to 5.6. Can you please help please.

Please, contact administrator
for this information.

#228834 Copied Theme version: XSTORE 6.2.8.1 WooCommerce version: 3.9

6 Answers

Rose Tyler

Support staff

January 24, 2020 at 13:13

Hello,

Please describe the problem in more detail.

Regards

#228835 Copied

Sharon Cox

Participant

January 24, 2020 at 13:33

Hi Rose,

I contacted the hosting company to change the settings to suite System Requirements on XStore Dashboard to Max execution time of 90 , it was 30. Well we have spent all day going backwards and forwards trying to get this 30 to change to 90. They realised there was PHP alt- 7.0 on Cloudlinux and 7.1 on PHP MultiPHP Manager. Now they are both the same the System Requirement for Max execution time of 90. But after all of this when I go into WordPress/Dashboard/Appearance and Customise I cannot see files.

Please contact administrator
for this information.

#228837 Copied

Olga Barlow

Support staff

January 24, 2020 at 16:16

Hello,

1) You did not provide link to your cPanel.
2) We don’t need cPanel, we need FTP access (FTP host, FTP user, FTP pass). Please, provide us with FTP access instead of cPanel user and pass.

Regards

#228844 Copied

Olga Barlow

Support staff

January 24, 2020 at 16:41

Hello,

We were able to find your host in one of the previous topics and connect to FTP. We found that your issue was related to PHP Memory limit https://prnt.sc/qscotd not to PHP version. We added define(‘WP_MEMORY_LIMIT’, ‘256M’); to your wp-config.php and customizer works fine http://prntscr.com/qscwhb
You have a lot of third-party plugins, every additional plugin uses your memory, so I would recommend you to check the active plugins list and disable plugins that you do not really use.

Regards

#228845 Copied

Sharon Cox

Participant

January 24, 2020 at 23:11

Thank you Olga, I very much appreciate what you have done. I will keep this in mind for other sites. I will go through the plugins as suggested.

Best wishes
Sharon.

#228857 Copied

Rose Tyler

Support staff

January 25, 2020 at 09:06

Hello,

You’re welcome!
If you love XStore and have something nice to say don’t hesitate to tell about this! We’d appreciate if you could take a moment to give us 5-stars on ThemeForest! https://themeforest.net/downloads

Regards

#228861 Copied
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