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PHP Conflict Woocommerce vs. Theme Included Plugin (Slider Revolution)

This topic has 14 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

Agatha

Participant

July 10, 2018 at 23:51

Hello

I installed Woocommerce and immediately noticed an error occurring on the backend of my site. If I click on the Slider Revolution tab in the nav, it gives me a Fatal error message (see below in private content.)

Any ideas? The slider works on the live site, I just cannot edit or do anything with the sliders from the backend. Woocommerce is activated on my site but not live anywhere.

Thank you!

Please, contact administrator
for this information.

#196469 Copied Theme version: Lifestyle Version: 1.0 WooCommerce version: Version 3.4.3

13 Answers

Rose Tyler

Support staff

July 11, 2018 at 07:31

Hello,

Please update Slider Revolution plugin to the latest version https://www.8theme.com/download-plugins/ https://www.8theme.com/faq/ (How to update plugins included in theme?)
If the problem won’t be solved after the update, provide us with temporary wp-admin and FTP access.

Regards

#196481 Copied

Agatha

Participant

July 11, 2018 at 15:53

Excellent! That worked. Thank you very much! Do you send out emails when there are updates on the plug-ins or theme itself?

#196539 Copied

Rose Tyler

Support staff

July 11, 2018 at 16:19

You’re welcome!
We send notification about theme update only.

Regards

#196542 Copied

Agatha

Participant

July 12, 2018 at 20:13

Hello — this issue turned into another one unfortunately. On mobile devices I receive a new error (see attached) this lives right below the revolution slider.
Additionally I am receiving an error on my Woocommerce Product page. I am wondering all of these php errors are occurring from the same source.

Please advise! Thank you so much!

Please, contact administrator
for this information.

#196611 Copied

Rose Tyler

Support staff

July 13, 2018 at 08:26

Hello,

1. Please provide us with temporary wp-admin and FTP access.
2. Please, temporary activate default WC theme – Storefront on your site and let us know if the error persists.

Regards

#196622 Copied

Agatha

Participant

July 13, 2018 at 13:59

Sure–see private content below.
I temporarily activated the WC theme + did not have the issue occur.

Please, contact administrator
for this information.

#196644 Copied

Rose Tyler

Support staff

July 13, 2018 at 14:11

Please check FTP access – http://prntscr.com/k61zma and let us know.

Regards

#196646 Copied

Agatha

Participant

July 13, 2018 at 15:00

Look below

Please, contact administrator
for this information.

#196648 Copied

Rose Tyler

Support staff

July 13, 2018 at 15:04

We have tried FTP access to connect to your server and seems you give access to empty directory http://prntscr.com/k62r4r We need access to your WP installation.

Regards

#196649 Copied

Agatha

Participant

July 13, 2018 at 15:19

See below

Please, contact administrator
for this information.

#196650 Copied

Olga Barlow

Participant

July 13, 2018 at 16:52

Hello,

Looks that problem was related to old version of the theme and some changes in template files. We have updated theme to new version and we don’t see the problem with WC elements. Seems that you use server cache, please, clear cache because we have updated theme and all the files should be updated.

Regards

#196654 Copied

Agatha

Participant

July 13, 2018 at 18:04

Thank you SO MUCH!

#196656 Copied

Rose Tyler

Support staff

July 16, 2018 at 07:13

Hello,

You’re welcome!

Regards

#196683 Copied
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