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PHP Error Message on opening website – IDStore

This topic has 6 replies, 2 voices, and was last updated 9 years ago ago by Jack Richardson

aGandrass

Participant

November 30, 2015 at 20:41

Hi,
we are using WordPress and IDStore now for almost 2 years and updated even every version of WordPress. Everything works fine until suddenly we get an php error message on opening the website:
Warning: strpos() expects parameter 1 to be string, array given in /homepages/14/d515849172/htdocs/wp-includes/shortcodes.php on line 191

Warning: preg_match() expects parameter 2 to be string, array given in /homepages/14/d515849172/htdocs/wp-includes/shortcodes.php on line 202

It is not even possible to access the wordpress admin area.
Please find below the website:
http://www.mundogastro.es

Hopefully you can help us.
Thank you very much

#102028 Copied

5 Answers

Jack Richardson

Support staff

November 30, 2015 at 20:52

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#102033 Copied

aGandrass

Participant

December 1, 2015 at 09:22

Hi Jack,
thank you very much for your quick reply.
please find below the necessary information.
Thank you very much.

Please, contact administrator
for this information.

#102089 Copied

Jack Richardson

Support staff

December 1, 2015 at 11:18

Hello,

Please update the theme to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/idstore/ and it’ll be reuploaded from a new theme package.

Don’t forget to create back up of your files and database before starting update process!

Best regards,
Jack Richardson.

#102111 Copied

aGandrass

Participant

December 1, 2015 at 12:30

Hi Jack,
I have made the update.
Works perfectly. Thank you very much for your help.
best regards
André

#102126 Copied

Jack Richardson

Support staff

December 1, 2015 at 12:43

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#102133 Copied
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PHP Error Message on opening website – IDStore

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