Return to previous page

PHP version giving me 403 forbidden error

This topic has 7 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

civetcafe

Participant

February 8, 2018 at 14:07

Hello, I try upgrading the PHP version to 5.6 from 5.3 and all I have was a 403 forbidden error.
Why this is happening?
I am using a PHP version 7.0 before, you asked me lower it down, and now whenever I want to put to at least the minimum requirement for Stripe plugin, i get a 403 forbidden error

#184419 Copied

6 Answers

Olga Barlow

Support staff

February 8, 2018 at 15:22

Hello,

Our theme works fine with PHP 5.6 because we use this version even on our demo. Check the server error logs to find out what error appears on your site when you trying to change the PHP version.

Regards

#184440 Copied

Olga Barlow

Support staff

February 8, 2018 at 15:24

P.S. Before these changes you used 7.2 version of the PHP and I asked you to downgrade to 7.1 or 7.0 but not to 5.3!

Regards

#184441 Copied

civetcafe

Participant

February 8, 2018 at 16:43

I never downgrade the PHP version to 5.3 it was somehow automatically downgrade to 5.3

This all happened after giving you my FTP account

#184489 Copied

civetcafe

Participant

February 8, 2018 at 16:45

Also, I noticed that whenever I ask you something, you always end up disabling my other plug ins without me noticing.

Now I cannot even fix the website and my host told me I need to install a new wordpress for this.

All errors come from changing the PHP version

#184491 Copied

civetcafe

Participant

February 8, 2018 at 16:48

Anyway, I restore my backup before the error from PHP.

The problem with the header still exist.

I will post it again in the related topic.

Thanks

#184493 Copied

Olga Barlow

Support staff

February 8, 2018 at 17:25

Hello,

We can’t downgrade version via FTP. Via FTP we were able only to rename folders or update theme files, that’s what we have tried to switch between themes when Dashboard was broken. And that’s all.

Regards

#184499 Copied
Viewing 7 results - 1 through 7 (of 7 total)