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Physical Memory Usage (404 and 500 error)

This topic has 10 replies, 3 voices, and was last updated 8 years, 11 months ago ago by Jack Richardson

  • Avatar: Vadim
    Vadim
    Participant
    January 8, 2016 at 19:39

    Hi,

    I have on my hosting account 400mb of Physical Memory. And it is almost overused. My hosting provider said that there is a problem with the theme or plugins, i deactivated all the plugins, the same problem.

    Please help as soon as possible.

    #107257 Copied Theme version: latest WooCommerce version: latest
    9 Answers
    Avatar: stan
    Stan Russell
    Participant
    January 9, 2016 at 08:13

    Hello Vadim,

    please temporary switch to default WordPress theme and check will this problem still appear while default WordPress theme is active or not.
    In addition please provide us with admin and FTP credentials for your site in private content.

    Regards,
    Stan Russell.

    #107293 Copied
    Avatar: Vadim
    Vadim
    Participant
    January 9, 2016 at 11:00

    Switched the themes, while Twenty Sixteen is active, everything seems to be ok.

    Please check.

    Thank you in advance.

    Please, contact administrator
    for this information.
    #107309 Copied
    Avatar: Vadim
    Vadim
    Participant
    January 9, 2016 at 23:45

    please, check, because i need to set another wordpress website on this host, but all the is toped by e-commerce website.

    And there is another issue with wpml, after instaling all required plugins for wpml cms, on the top of the page appears this error – woocommerce-multilingual/inc/products.class.php on line 2663 .

    Please check as soon as posible.

    Please, contact administrator
    for this information.
    #107341 Copied Theme version: latest WooCommerce version: latest
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 11, 2016 at 10:40

    Hello,

    You provided us with empty FTP account.
    Please give us access to all site files, also provide WP Dashboard credentials.

    Thank you.

    Best regards,
    Jack Richardson.

    #107413 Copied
    Avatar: Vadim
    Vadim
    Participant
    January 11, 2016 at 10:50

    Here are the credentials and access to FTP

    Please, contact administrator
    for this information.
    #107416 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 11, 2016 at 14:56

    Hello,

    I’ve checked your error_log file via FTP and there is an error:
    База данных WordPress возвратила ошибку Table 'hdigiro_wp902.wpjj_ewwwio_images' doesn't exist в ответ на запрос SHOW FULL COLUMNS FROMwpjj_ewwwio_images, выполненный require('wp-blog-header.php'), require_once('wp-includes/template-loader.php'), include('/themes/lucky/single.php'), do_shortcode, preg_replace_callback, do_shortcode_tag, call_user_func, etheme_share_shortcode, etheme_get_image, etheme_get_resized_url, vt_resize, WP_Image_Editor_GD->save, EWWWIO_GD_Editor->_save, ewww_image_optimizer, ewww_image_optimizer_update_table

    Please contact your hosting provider support and ask them to check the issue with your database.

    Best regards,
    Jack Richardson.

    #107481 Copied
    Avatar: Vadim
    Vadim
    Participant
    January 12, 2016 at 16:00

    ok, ewww image optimizer is a plug-in, disabled it, and no more such errors, but the problem is the same, i just tested a fresh install of the theme on another hosting to see how it uses resources, and the same, all RAM.

    Please fix this issue, because i can’t even configure WPML because the ram is always used at maximum

    #107668 Copied
    Avatar: Vadim
    Vadim
    Participant
    January 12, 2016 at 16:02

    p.s. i have asked the hosting provider, and they said thats because of the theme or plugins, because on my plan a Magento Store with full of plugins will run very smooth and clean.

    #107670 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    January 18, 2016 at 18:32

    Hello,

    We are sorry for a long delay.
    We checked your site and didn’t find any errors. Unfortunately we can’t assist with your request.
    Please take our apologies. You may ask your hosting provider to investigate more deeply what exactly is using so much RAM.

    Best regards,
    Jack Richardson.

    #108604 Copied

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