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Picture resizing on the shop pages is cropped from the top and bottom

This topic has 4 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

JS7319

Participant

June 25, 2024 at 17:45

Hello,

Please see attached. I have taken a screenshot of a product which is being cut off from the top and bottom to fit in the thumbnail view. How can I prevent this? The image show fully on the actual product page with no cropping. This is only occurring on the shop pages.

Thanks

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#401604 Copied Theme version: 9.3.13

3 Answers

Rose Tyler

Support staff

June 25, 2024 at 17:48

Hello JS7319,

Thank you for reaching out to us with your concern.

Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

Best Regards,
8Theme’s Team

#401609 Copied

JS7319

Participant

June 25, 2024 at 21:24

Hi

I have found the option, but while I am here I wanted to review the other settings. Some of the options don’t seem to having any impact on the design. I wonder whether this is because the page has been manually built and is not a native WooCommerce theme?

I have attached a screenshot of the options I am trying to edit, but there are any showing up in the preview.

Can you advise?

Thanks

Files is visible for topic creator and
support staff only.

#401632 Copied

Rose Tyler

Support staff

June 26, 2024 at 07:41

Hello JS7319,

We appreciate your prompt response.

Your single product page layout was created using Elementor editor, it means Theme Options can’t work, you need to follow this article – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#401673 Copied
Tagged: cropped images, picture resizing, shop pages, woocommerce image problems, woocommerce themes, wordpress, wordpress shop image solution
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