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Pictures & Description not showing on products

This topic has 4 replies, 2 voices, and was last updated 6 years, 9 months ago ago by Rose Tyler

  • Avatar: PlanB Digital
    PlanB Digital
    Participant
    January 31, 2018 at 11:17

    Hi There

    I’m struggling as for some reason both my images and the product description seem to not be showing? Please could you advise?

    Many Thanks

    Chris

    Please, contact administrator
    for this information.
    #183419 Copied Theme version: 3.5.1 WooCommerce version: 3.3.0
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2018 at 11:24

    Hello,

    WC released the new major update. We will release a new theme version within few days. This version will be a fully compatible with Woocommerce 3.3. You may try to downgrade woocommerce version to previous one or wait for the theme update.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards

    #183422 Copied
    Avatar: PlanB Digital
    PlanB Digital
    Participant
    January 31, 2018 at 11:46

    Hi Rose

    Okay, thanks. Could you offer any advise on how to downgrade WooCommerce, I can’t seem to find any sensible documentation on doing this?

    Many Thanks

    Chris

    #183433 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 31, 2018 at 13:06

    Hello,

    I would recommend you to contact woocommerce support about this.

    Regards

    #183449 Copied
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