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Pictures on the website is no longer displayed.

This topic has 8 replies, 2 voices, and was last updated 8 years, 3 months ago ago by Rose Tyler

Natalia.She

Participant

August 7, 2016 at 12:44

I recently transferred a site to a new hosting. The site worked fine a few weeks. A week ago, the image no longer displayed. I did not do any updates or changes.
I restored the site from backup, but this problem has not disappeared. Can you help me?

Please, contact administrator
for this information.

#135883 Copied Theme version: Legendav 1.8 WooCommerce version: WC Version: 2.4.10

7 Answers

Rose Tyler

Support staff

August 8, 2016 at 07:38

Hello,

Did you have any error in the transfer to a new hosting? Do you have those pictures in the media library?
Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Rose Tyler.

#135892 Copied

Natalia.She

Participant

August 8, 2016 at 19:24

There were no errors in the transfer to a new hosting.
These files exist in the media library.

Please, contact administrator
for this information.

#136031 Copied

Rose Tyler

Support staff

August 9, 2016 at 10:17

Hello,

Please provide us with FTP credentials.

Regards,
Rose Tyler.

#136087 Copied

Natalia.She

Participant

August 9, 2016 at 21:01

FTP:

Please, contact administrator
for this information.

#136170 Copied

Rose Tyler

Support staff

August 10, 2016 at 08:47

Hello,

Please update the theme and all required plugins to the latest version.
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Don’t forget to make backup of the site before update.
Here is video tutorial how to update theme.
https://youtu.be/KdWESIIPU1k
Also you can download the latest plugins versions at this link https://www.8theme.com/download-plugins/.

Regards,
Rose Tyler.

#136204 Copied

Natalia.She

Participant

August 17, 2016 at 22:29

Thank you for your help!
My problem was solved.

#137025 Copied

Rose Tyler

Support staff

August 18, 2016 at 07:00

Hello,

You’re welcome!

Regards,
Rose Tyler.

#137033 Copied
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Pictures on the website is no longer displayed.

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