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Place Order button missing in checkout page

This topic has 13 replies, 3 voices, and was last updated 1 years, 10 months ago ago by vyron.vas

vyron.vas

Participant

January 30, 2023 at 18:54

Hello!

Place order button is missing from my checkout page. I tried to disable all plugins (except woocommervce) and reactivate them one by one but nothing was changed.

Can you please provide me with some help?

#345504 Copied Theme version: 9.0.3 WooCommerce version: 7.3

12 Answers

vyron.vas

Participant

January 30, 2023 at 19:05

i just fixed that issue. For some reason it was displayed as hidden and i added a custom css.

Now my problem is that this section in my cart page -after i updated to version 9.0.3- went missing (check screenshot). https://prnt.sc/foHf02JyhG_D

Thank you in advance!

#345505 Copied

Tony Rodriguez

Support staff

January 31, 2023 at 07:44

Hello @vyron.vas,

We kindly request that you ensure that the XStore Core plugin has been updated on your site. Additionally, please take a complete backup of your site and deactivate all third-party plugins. Once this is done, please provide us with the WordPress Admin URL and credentials in the private content area of this topic so that we can investigate the issue further and provide assistance.

We also request permission to debug your site, which includes deactivating all third-party plugins and any on-site customizations.

Best Regards,
8Theme’s Team

#345536 Copied

vyron.vas

Participant

January 31, 2023 at 13:29

Hello again!

I ensured that the Xstore Core plugin has been updated on my site. I’ve take a backup of my site and i deactivared all third-part plugins but nothing seems to be changed.

Please contact administrator
for this information.

#345594 Copied
Rose Tyler

Support staff

January 31, 2023 at 14:39
Hello,

Even with Storefront default WooCommerce theme activated there is no order-info section -> https://prnt.sc/PGCLcBcoBMyd https://prnt.sc/YH42NNWmfy6t
You should know If the issues persist with the default theme then it is not related to our theme. Contact with WooCommerce plugin authors, please.

If you need to stretch cart products on cart page you may add next custom CSS:
```
.woocommerce-cart .checkout-columns-wrap .col-md-7 {
width: 100%;
}
.woocommerce-cart .checkout-columns-wrap .col-md-5 {
display: none;
}
```
Kind Regards,
8theme team
#345608 Copied
vyron.vas

Participant

January 31, 2023 at 15:46

Hello again!

I’ve added the custom CSS that you previously suggested me with, so my cart page is fine now.

But i also want to ask you about the proceed to checkout button. I think this is missing too. Can you at least help me with this part?

#345612 Copied

Rose Tyler

Support staff

January 31, 2023 at 16:00

Hello,

Thank you for reaching out to us.
We understand that you are having difficulty with a problem that is unrelated to our theme. We would be happy to help you, once it will be solved for the default theme.
At this time, we can confirm that the button you are looking for is not displayed in the area, because the area is not displayed too. This is normal with our theme, as the default theme does not include this button either, please read our previous suggestion.
For your reference, here is a link to the checkout you are looking for: https://prnt.sc/1K0DOld4tRTZ

We hope this information is helpful. If you have any further questions, please do not hesitate to reach out.

Kind Regards,
8theme team

#345614 Copied

vyron.vas

Participant

January 31, 2023 at 16:40

I want to mention that this problem occured yesterday, after i installed the theme update. So i guess this created this issue. Your first option can’t be to push through me to another plugin author. Especially now that your theme had a major update just one day ago.

Please provide me with a solution ASAP
(you have access on my wp admin account).

#345623 Copied

Rose Tyler

Support staff

January 31, 2023 at 17:12

Hello,

Firstly, that was not a major update but a regular one. If it was a major then you will have a special notification in your dashboard with the information to create full backups and create a staging web-site for testing major update first.
Secondly, if you are sure that it was created by the last theme update, you may simply downgrade your theme and xstore-core plugin to the previous versions (just give us a question that you want them and we will send you previous archives) to become you sure that new update was not the reason of your issues. No one client had such so it is local issue and you have the same problems with the default Storefront theme.
Thirdly, we added the next extra custom php snippet in your child-theme/functions.php to add the custom link you requested -> https://prnt.sc/viG9-6uo6GVX , so please check frontend now -> https://prnt.sc/KtKDeD7x1gcn

If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new

Best Regards,
8Theme’s Team

#345629 Copied

vyron.vas

Participant

January 31, 2023 at 17:42

It seemed like a major one since it created a problem with the default costumization . No need for a refund, but rather a more direct answer the next time.
Please provide me with the previous archives in order to downgrade theme version.

Thanks for the quick response tho.

#345635 Copied

vyron.vas

Participant

January 31, 2023 at 22:38

Hello Again!

I want to add some custom CSS to the custom link that you’ve added in functions.php.

How can i seperate it from other links and style only this link?
https://prnt.sc/L4aT4OmWPSbP

#345647 Copied
Rose Tyler

Support staff

February 1, 2023 at 08:37
Hello,

Please check the Private Content area to find lick and download previous versions of the theme and Core

The next custom CSS code can be used:
```
.custom-go-to-checkout-button {
    border: 1px solid var(--et_btn-br-color);
    color: var(--et_btn-color);
    background-color: var(--et_btn-bg-color);
    text-transform: uppercase;
    font-size: .85rem;
    text-align: center;
    line-height: 1;
    padding: 0.75rem 2.2rem;
}
.custom-go-to-checkout-button:hover {
    color: var(--et_btn-color-hover);
    background-color: var(--et_btn-bg-color-hover);
    border-color: var(--et_btn-br-color-hover);
}
```
Kind Regards,
8theme team

Please contact administrator
for this information.
#345677 Copied
vyron.vas

Participant

February 1, 2023 at 09:52

Thank you for providing me this custom CSS code!

It worked.

#345694 Copied
Tagged: checkout page, json array, missing button, persuasive, place order button, seo friendly, woocommerce wordpress
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Place Order button missing in checkout page

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