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Placing order results in a ghosted page that goes nowhere

This topic has 7 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

juliannejjames

Participant

November 18, 2014 at 04:08

Hi there,

This is a great theme. I just have a problem with my checkout process since it appears that the site gets stuck at the most important part! When you click on place order, it just results in a ghosted page with what looks like a loading element and it stays this way. On the back end I receive the order but the customer gets no confirmation. I’m including a login below so that you can check my admin panel. Also feel free to try placing an order on the site.

Please, contact administrator
for this information.

#25043 Copied

6 Answers

Robert Hall

Support staff

November 18, 2014 at 08:23

Hello,

When I tried to buy always have this problem http://prntscr.com/57jt39
Did you have this too?
Could you please show us screenshots with your issue?

Regards,
Robert Hall.

#25056 Copied

juliannejjames

Participant

December 4, 2014 at 16:11

No I don’t have that issue. I have a page that hangs…
http://charlotteandceleste.com/wp-content/uploads/2014/12/CCcheckout.jpg

#28097 Copied

juliannejjames

Participant

December 4, 2014 at 16:13

In this example above, the user never gets a confirmation. On my dashboard I see the sale, but I also don’t get an email notification that an order has come in.

#28098 Copied

Eva Kemp

Support staff

December 4, 2014 at 19:21

Hello,

Please update the theme to the latest 1.5.1 version:
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph 1.5 Theme Upgrade).

Thank you.
Regards,
Eva Kemp.

#28129 Copied

juliannejjames

Participant

December 5, 2014 at 02:51

Hi Eva,

I just upgraded the theme but I am still having this issue.

#28175 Copied

Eva Kemp

Support staff

December 5, 2014 at 14:28

Hello,

Please provide us with FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#28281 Copied
Tagged: ghosted, order, page, results, templates, woocommerce, wordpress
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Placing order results in a ghosted page that goes nowhere

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