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Please can you install xstore pet theme via ftp for us? We cannot change the execution time

This topic has 6 replies, 4 voices, and was last updated 5 months ago ago by Luca Rossi

EV2024

Participant

September 21, 2024 at 08:36

Hi,

On this forum I have seen that you can also install the Xstore theme (Pet Store) by hand via FTP, please can you do that for us? We are not able to change the execution time so the theme installation cannot be finished.

See Private content for the details.

Thank you!

Please, contact administrator
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5 Answers

Tony Rodriguez

Support staff

September 21, 2024 at 11:11

Hello, @EV2024,

Thank you for contacting us and for using XStore.

We appreciate your cooperation in providing the wp-admin access details. However, it appears that the credentials supplied do not have administrative privileges, which are necessary for us to proceed.

To facilitate the import of the Pet Store Demo (https://xstore.8theme.com/elementor/demos/animals01/) onto your site, could you please provide us with the administrative login details along with the cPanel access? Kindly submit these details in the private content area for security purposes.

Thank you for your attention to this matter. We look forward to receiving the required information and assisting you further.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#415343 Copied

EV2024

Participant

September 21, 2024 at 14:57

Hi, the account has the right permissions now.

Please see private content for cpanel access.

Thanks!

Please contact administrator
for this information.

#415359 Copied

Rose Tyler

Support staff

September 22, 2024 at 09:39

Hello, @EV2024,

We appreciate your prompt response.

Your problem is caused by the Max upload size. Please contact your hosting provider and ask to increase this value to 12 MB and check other values – https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

Thank you for your cooperation and we look forward to hearing from you soon.

Warm Regards,
The 8Theme Team

#415400 Copied

EV2024

Participant

September 22, 2024 at 20:04

Hi, we have changed the max upload size so thats works fine now.

Please can you try again the installation by FTP etc.?

We cannot extend the execution time it is standard 90 seconds.

Thank you.

#415439 Copied

Luca Rossi

Support staff

September 23, 2024 at 08:09

Hi @EV2024,

The animals demo has been installed successfully.

Please check your website.

Warm Regards,
The 8Theme Team

#415490 Copied
Tagged: best selling themes, execution time change, ftp installation, theme installation service, woocommerce themes, xstore pet theme
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