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Please deactivate my theme license - by cfscorpia

This topic has 14 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

cfscorpia

Participant

September 30, 2021 at 18:11

I was using this for a site that no longer exists. I need it reactivated for the new site. Thanks.

Please, contact administrator
for this information.

#304054 Copied Theme version: 8.0.7

13 Answers

Rose Tyler

Support staff

October 1, 2021 at 06:55

Hello,

Thanks for using our theme. Try to activate it now

Regards

#304074 Copied

cfscorpia

Participant

October 1, 2021 at 13:58

Still not working:

API request call error. Common problem caused by SSL certificate. Please check it here. Contact your server provider in case your certificate does not exist or has some errors.

I can 100% confirm ssl is installed correctly, all server requirements have been met, and no other issues or errors.

#304165 Copied

Rose Tyler

Support staff

October 1, 2021 at 14:09

Hello,

Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35
To activate the theme your site should be able to make requests to our server and get a response.

Regards

#304167 Copied

cfscorpia

Participant

October 1, 2021 at 15:11

OK they did open it still not working.

#304187 Copied

cfscorpia

Participant

October 1, 2021 at 15:11

Are you sure you deregistered the theme?

Please contact administrator
for this information.

#304188 Copied

Rose Tyler

Support staff

October 1, 2021 at 15:14

Provide temporary wp-admin and FTP access, so we can take a closer look. Use Private Content area

Regards

#304190 Copied

cfscorpia

Participant

October 1, 2021 at 15:17

Done, but in order to give you FTP access I need an email address to add you as a collaborator on Flywheel.

Please contact administrator
for this information.

#304191 Copied

cfscorpia

Participant

October 1, 2021 at 15:18

I’m told there may be an issue with the SSL provider so we will wait.

#304192 Copied

Olga Barlow

Support staff

October 4, 2021 at 12:22

Hello,

Could you, please, contact your hosting provider and ask to update ca-certificates to the latest versions?

Regards

#304406 Copied

cfscorpia

Participant

October 4, 2021 at 15:27

Yes, I just had them try that it’s still not working.

#304440 Copied

Olga Barlow

Support staff

October 4, 2021 at 18:00

Hello,

Try to activate theme now, please.

Regards

#304489 Copied

cfscorpia

Participant

October 4, 2021 at 20:14

Yes that worked. Thank you.

#304518 Copied

Olga Barlow

Support staff

October 5, 2021 at 10:14

Hello,

You are welcome. Sorry for the inconvenience.

Regards

#304557 Copied
Tagged: deactivate, license, template, theme, woocommerce, wordpress
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