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Please Help! I have can not get any of the theme versions to install or set up.

This topic has 11 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

cemfundog

Participant

August 30, 2015 at 05:22

I have selected several theme versions but to no avail. Nothing happens and nothing changes. The site in question is at http://evantics.com/FoodDeliveryService/.

Please take a look and let me know what i am doing wrong. Thankyou.

Please, contact administrator
for this information.

#83123 Copied Theme version: 2.1 WooCommerce version: 2.4.6

10 Answers

Eva Kemp

Support staff

August 31, 2015 at 09:32

Hello,

Please specify what version you are trying to import. I’ve just installed base demo content for you, but you need update all required plugins to the latest version https://www.8theme.com/download-plugins/ . Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#83222 Copied

cemfundog

Participant

August 31, 2015 at 10:30

Ok, all the plugins are up to date. As far as the version, any version will do. I want to be able to try a few different ones like I normally do. FTP is as follows:

Please, contact administrator
for this information.

#83238 Copied

Eva Kemp

Support staff

August 31, 2015 at 10:44

Hello,

Please ask your hosting provider to increase post_max_size value. After that try to import templates.

Regards,
Eva Kemp.

#83240 Copied

cemfundog

Participant

August 31, 2015 at 17:15

Ok, i have done that and increased it to 128mb. But the site is still not able to install the theme versions. Please help…!

P.S. i set the following in a php.ini file on the server in the wp-admin folder:
memory_limit = 128M
upload_max_filesize = 128M
post_max_size = 128M

#83407 Copied

Eva Kemp

Support staff

August 31, 2015 at 17:27

Hello,

If you check phpinfo file http://evantics.com/FoodDeliveryService/phpinfo.php you’ll see that changes didn’t take effect:
http://storage1.static.itmages.com/i/15/0831/h_1441038404_1058153_6896a17a47.png

Please ask your hosting provider to check it.

Regards,
Eva Kemp.

#83414 Copied

cemfundog

Participant

August 31, 2015 at 17:53

Ok, that has been fixed but still no luck. The phpinfo.php file in root now shows 128M. I tried installing a theme version but it still did not work…

#83425 Copied

cemfundog

Participant

August 31, 2015 at 18:00

I just tried to install the demo data, but it failed to import all media content. Maybe it is relevant, just thought i would mention it…

#83430 Copied

Eva Kemp

Support staff

August 31, 2015 at 19:39

Hello,

I’ve imported images for your home page.
Please check it.

Regards,
Eva Kemp.

#83452 Copied

cemfundog

Participant

August 31, 2015 at 20:05

Ok, that is great and I appreciate it but that does not help with the problem. I need to know if I will be able to use this theme moving forward. I need to know if there is a setting i missed or something new in version 2.1 of the theme that is causing the problem. I have not had this problem in the past (pre v.2.1)

Please let me know…

#83467 Copied

Eva Kemp

Support staff

September 1, 2015 at 08:50

Hello,

I changed permissions for the folder “uploads” to 777. Try to import some page or upload images and let us know.

Thank you.
Regards,
Eva Kemp.

#83552 Copied
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