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Please i am lost. - by Okike Irene - on WordPress WooCommerce support

This topic has 34 replies, 4 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

Okike Irene

Participant

April 20, 2015 at 15:49

i need help to manage the pages i have created.

Problem: when i add images it doesnt not display orderly on the home page, it eliminates my slide bars and footer.the cart doesnt l;ink to check out
the check out for cart option is bad .am confused.

#58106 Copied Theme version: Blanco

33 Answers

Robert Hall

Support staff

April 20, 2015 at 15:52

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#58109 Copied

Okike Irene

Participant

April 20, 2015 at 16:09

Host: http://ftp.rockwateronline.com

#58117 Copied

Brian Johnson

Member

April 20, 2015 at 16:24

Hello

Please provide us also with wp-admin username and password.

With best regards
Brian Johnson

#58125 Copied

Okike Irene

Participant

April 20, 2015 at 16:36

Please kindly see the private message attached. Thanks a million

Okike Irene

Please, contact administrator
for this information.

#58129 Copied

Robert Hall

Support staff

April 20, 2015 at 16:40

Hello,

Sorry, but you’re provided FTP credentials. What about access to wp-admin(dashboard) panel?

Regards,
Robert Hall.

#58131 Copied

Okike Irene

Participant

April 20, 2015 at 17:45

see attach

Please, contact administrator
for this information.

#58150 Copied

Eva Kemp

Support staff

April 20, 2015 at 20:21

Hello,

You’re using old theme version which isn’t compatible with the latest Woocommerce version.
Please update the theme and create a back up of the site before.
https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade

Thank you.
Regards,
Eva Kemp.

#58194 Copied

Okike Irene

Participant

April 20, 2015 at 21:25

please i purchase this version of Blanco themes from you, how do you now say its an old version

#58231 Copied

Robert Hall

Support staff

April 20, 2015 at 21:28

Hello,

You can download the latest version form here:
http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#58236 Copied

Okike Irene

Participant

April 21, 2015 at 09:25

Please sir, i have updated my wordpress as you have requested.
But my home page still does not display my products neither does the check out works.
I still do not have a product page yet.

Please i really need your help

Thanks

Irene

http://www.rockwateronline.com

#58319 Copied

Eva Kemp

Support staff

April 21, 2015 at 14:28

Hello,

You still have old theme version 2.9.4. You need update it to 3.0 version. You can download it here:
http://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246
Create a back up of your files and database before update!

You can watch the tutorial how to update the theme (it’s for Legenda theme but the process identical):
https://www.youtube.com/watch?v=KdWESIIPU1k

Thank you.
Regards,
Eva Kemp.

#58462 Copied

Okike Irene

Participant

April 24, 2015 at 23:31

hello please am about to purchase the theme but i saw a notification that i have already purchased the theme before, please could u just link me to the blanco theme 3.0 let my purchase and update my website.

Thanks

irene

#59613 Copied

Okike Irene

Participant

April 25, 2015 at 00:03

Thank you so much
i have successfully updated my themes and its working perfectly fine.

God bless you

You Guys are doing a great Job
i am 100% satisfied.

Okike irene

#59615 Copied

Okike Irene

Participant

April 25, 2015 at 01:11

please kindly help me.
1. my home page has 3 boxes on top of my homepage slider [layerslider 2]
please do do i remove it.
2. the two images i tried to place below the slider is not positioning well.

please kindly help me.

thanks Irene

#59617 Copied Theme version: 3.0

Robert Hall

Support staff

April 25, 2015 at 07:26

Hello,

1) Could you please clarify with more details what exactly you want to do and show us screenshots?
2) You added bad code. I changed it to the code from the demo site. Now you can just change the pictures on your. See screenshot: http://prntscr.com/6xvwm4
You need add your image to the same folder via FTT and change name of image in the code.

Regards,
Robert Hall.

#59628 Copied

Okike Irene

Participant

April 26, 2015 at 21:58

Thank you very much you reset the both pictures to the demo pic on my homepage, but want to replace with my own personal images.

Please kindly help me. i have uploaded the images on my media gallery.
Please kindly help me correct me where am wrong.
Thanks

[layerslider id=”2″]

<div class=”banner one-half”>
< alt = “”/>
[etheme_btn title=”Shop Now” url=”http://www.rockwateronline.com/shop/” class = “active”]
</div>
<div class=”banner one-half last”>
< alt = “”/>
[etheme_btn title=”Shop Now” url=”http://www.rockwateronline.com/shop/” class = “active”]
</div>
<div class = “clear”>

[etheme_featured]
[etheme_new title=”Latest Products”]

#59795 Copied Theme version: 3.0
Eva Kemp

Support staff

April 27, 2015 at 08:15
Hello,

I’ve replaced banners with your images. Please check. Also you need add this code in custom.css file to make them shown correctly:
```
.containerInner img {
    width: 100%;
}
```
To create custom.css you need rename default.custom.css to custom.css in wp-content/themes/blanco directory via FTP and enable it in Blanco – Theme Settings, tick “Enable Custom CSS file”.

Thank you.
Regards,
Eva Kemp.
#59818 Copied
Okike Irene

Participant

April 27, 2015 at 17:37

Thank you very much,its perfect

#60032 Copied

Okike Irene

Participant

April 27, 2015 at 17:42

Please do you have any idea on how i could add a sell menu on my page that allows business to register and sell their products on the website just like Ebay.

Please assist me.
thanks

#60033 Copied

Eva Kemp

Support staff

April 27, 2015 at 19:21

Hello,

Sorry, but you may try to use some plugin. Unfortunately there is no such option in the theme.

Regards,
Eva Kemp.

#60079 Copied

Okike Irene

Participant

April 27, 2015 at 22:49

Hello

please after adjusting the banner front page,my lower footer social media icon increased without me touching it.

please kindly help me with this problem

thanks
irene

#60119 Copied Theme version: 3.0

Okike Irene

Participant

April 27, 2015 at 23:49

thanks Eva, i really appreciate all your support to my website development design.
please am sorry for all the stress i am giving you dear. please help me,the issue is that when a product is been click on, the thumnail gallery is covering the name of the product.
example:http://www.rockwateronline.com/shop/sweetheart-white-wedding-dress/

please help me correct the problem

#60125 Copied
Eva Kemp

Support staff

April 29, 2015 at 08:10
Hello,

Please add this code in custom.css file:
```
.ad-gallery .ad-image-wrapper, .product_gallery .ad-gallery {
   width: 300px !important;
}
```
Thank you.
Regards,
Eva Kemp.
#60434 Copied
Okike Irene

Participant

April 29, 2015 at 10:18

Thanks corrected.
Hello Eva

for this page under ladies-casuals these are 3 images with their url.

[add_to_cart id="453"]
I need to add them with their various shopping cart button with would link to the check out page. please when creating product i created attribute with sizes and color. i would like them to display as well
its really difficult for me hence i have to do it for all the pages for specific products.

#60470 Copied

Eva Kemp

Support staff

April 29, 2015 at 12:57

Hello,

Please don’t duplicate your requests. I’ve replied to you in the other topic.

Thank you.
Regards,
Eva Kemp.

#60514 Copied

Okike Irene

Participant

May 2, 2015 at 11:07

Hello Eva,

Am, sorry for duplicating my post.

thanks for the response my products are displaying fine,but the sizes added under the attributes for each products are not showing.

I am also trying to apply for my twitter feed.i have created a twitter account and tried filling the form @ https://apps.twitter.com/ but i dont understand what Callback URL am to type.

i get this error:
Error
The client application failed validation: Not a valid URL format

thanks and regard
Irene

Please, contact administrator
for this information.

#61075 Copied Theme version: 3.0

Okike Irene

Participant

May 2, 2015 at 11:14

Hello Eva,

Please when i click on my register button above my home page, user can no longer register its gives an error 404 page not found. it was working before.

please help me fix it.

thanks and regards

okike irene

#61076 Copied

Eva Kemp

Support staff

May 4, 2015 at 14:30

Hello,

You forgot to mark “Used for variations”:
http://storage1.static.itmages.com/i/15/0504/s_1430745633_6380735_93f6f8eae0.png
I’ve done this for “Retro Dress” product and the variations are shown now.
Please check.

I’ve created Twitter App as described in our documentation:https://www.8theme.com/demo/docs/blanco/index.html#!/widgets > “Footer Twitter Area”. Now Twitter feed is shown in the footer.

I’ve enabled registration in Settings > General > marked “Anyone can register”.
Please check Register page now.

Regards,
Eva Kemp.

#61347 Copied

Okike Irene

Participant

May 6, 2015 at 09:34

Thank you very much mr Eva,

My register button works perfectly fine
But under attributes i can only see Visible on the product page not check box for use for variation, i just want only the size option to display.
The twitter feed on my website displays only codes.

please help me.

i have attached my twitter access info

Thanks

Irene

Please, contact administrator
for this information.

#61985 Copied Theme version: 3.0
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