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“please select a rating” pops up when trying to rate 5 stars by clicking on the fifth star

This topic has 7 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler

Larry

Participant

June 13, 2023 at 15:54

“please select a rating” message pops up only when trying to rate product 5 stars, but ONLY when activating the five star rating by clicking on the right most (fifth) star. clicking on any other star works fine. same for logged in users and guests. both safari and chrome.

selecting any rating other than 5stars is accepted.
please assist. thanks.

Please, contact administrator
for this information.

#359316 Copied Theme version: 9.1.7 WooCommerce version: 6.2.2

6 Answers

Rose Tyler

Support staff

June 13, 2023 at 16:35

Hello, Larry,

Thank you for contacting us and for using XStore.

We’ve checked and did not find any problem – https://prnt.sc/q-v3BCed3pbQ

Please clear cache and check one more time.
Record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Thank you in advance.

Kind Regards,
8theme team

#359320 Copied

Larry

Participant

June 13, 2023 at 16:44

i’ve edited the topic, since i’ve realized a couple new details. (i’ve cleared the cache, doing it constantly)

so: clicking only on the fifth star is making the problem. literally, the right-most star, the fifth, that’s only when the issue appears.
If i try to rate any product with five stars by clicking on on of the first four stars, the error does not appear.
can you please try again?

thanks <3

#359322 Copied

Larry

Participant

June 13, 2023 at 16:49

https://www.dropbox.com/s/izeb7k6ewhhalhi/Screen%20Recording%202023-06-13%20at%2017.44.45.mov?dl=0

#359323 Copied

Rose Tyler

Support staff

June 14, 2023 at 07:27

Hello, Larry,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#359353 Copied

Larry

Participant

June 14, 2023 at 12:31

I see your video, and raise mine 😀

checked on other device, still bugs out ?‍?
link in private note :/

Please contact administrator
for this information.

#359388 Copied

Rose Tyler

Support staff

June 14, 2023 at 13:23

Hello,

Thank you for your response.

In this case, please do next tests and let us know the results:
– disable Advanced reviews https://prnt.sc/N9BnPYWRnLt4 via XStore > Sales Booster, and check how it works then.
– please check how it works when the default WooCommerce theme – Storefront is activated on the site.

Kind Regards,
8theme team

#359396 Copied
Tagged: 5 stars, persuasive, product, rating, themes, woocommerce, wordpress
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