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Please solve the problem……………….

This topic has 7 replies, 4 voices, and was last updated 1 weeks, 5 days ago ago by Andrew Mitchell

uttam pradhan

Participant

December 10, 2024 at 05:22

The issue is highlighted in the image provided; please refer to it. Also please check, i already placed the Google adsense code in head section, but sometimes the ads is showing up and sometimes not.

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6 Answers

uttam pradhan

Participant

December 10, 2024 at 05:25

please remove the ‘get started’ button from the header

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Rose Tyler

Support staff

December 10, 2024 at 08:34

Hello,

Thank you for contacting us and for using XStore.

1/ Please set an administrator role for the user you created for us.

2/ To add Google Tag Manager (GTM) code, you can insert it into the header or footer of your site. This is often done through the 3rd party plugin https://wordpress.org/plugins/wp-headers-and-footers/ , or by editing the header.php file (copy file from the XStore parent theme to the child).

Warm Regards,
The 8Theme Team

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uttam pradhan

Participant

December 10, 2024 at 14:32

i created already administrator role for you. and tell me where i can place the ad code without plugins.

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Jack Richardson

Support staff

December 10, 2024 at 16:56

Dear @uttam pradhan,

We hope this message finds you well.

Unfortunately, we are currently unable to access your website as it does not seem to be loading. As a result, we are unable to review it at this time.

Regarding your query, we previously recommended using a plugin that allows you to add custom code to the head tag. We kindly suggest referring to the documentation for the plugin to proceed with this solution.

Alternatively, you can add custom code by copying the xstore/header.php file to your child-theme/header.php and inserting the required code there. However, we strongly recommend using the plugin-based solution, as it is a more efficient and reliable approach compared to directly modifying files in the child theme.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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uttam pradhan

Participant

December 11, 2024 at 03:27

i understand, but what’s regarding the rest 3 issues which i have explained in the 3 images.

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Andrew Mitchell

Support staff

December 11, 2024 at 10:08

Hello, uttam pradhan,

Unfortunately, we are still unable to access your website. We have tried using various VPNs, but this has not resolved the issue—the site remains inaccessible. Could it be that a whitelist or some other restriction is in place that might be preventing us from loading the site?

We would greatly appreciate your assistance in resolving this matter.

Best regards,
8Theme’s Team

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