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Plugin error and a missing content - by soufianenz

This topic has 40 replies, 5 voices, and was last updated 8 years, 10 months ago ago by Eva Kemp

soufianenz

Participant

November 4, 2015 at 02:24

Hi, Thanks for reply.

I manage to install all plugins but still got problem with Ultimate add-ons visual composer.

I did exactly what’s on the documentation, but is not working and i get a fatal error when i try to activate it. Please find some screenshots here: http://screenshot.net/8y5g6s4 , http://screenshot.net/8wk06h6 .

Also, Master pro slider is asking for an activation key, and it says this licence belongs to another account. http://screenshot.net/n8gydcp , http://screenshot.net/2ly8zhl

I also wanted a coffee demo , i did one click import demos and i choose the coffee one but menus, slider images and product are missing. http://screenshot.net/76w1lhk .

Kindest Regards

Soufiane

#97661 Copied

39 Answers

Eva Kemp

Support staff

November 4, 2015 at 11:32

Hello,

1. You need ask your hosting provider to increase memory_limit value. After that try to activate the plugin.

2. All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. The plugins can be downloaded from this link https://www.8theme.com/download-plugins/ . We update plugins with theme updates from time to time so plugins will be also updated with each next theme update. The option with registering of the plugins has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from an author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from the author. This is how it works for all themes on Themeforest and not only in our case.

3. Please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#97722 Copied

soufianenz

Participant

November 18, 2015 at 00:58

Hello Eva,
Please find my details in private content.

Thank you

Kindest Regards
Soufiane

Please, contact administrator
for this information.

#100019 Copied

Eva Kemp

Support staff

November 18, 2015 at 12:17

Hello,

As I see you haven’t increase memory_limit value. Please contact your hosting provider and ask them to do this, after that you’ll be able to activate the plugin.

Thank you.

Regards,
Eva Kemp.

#100081 Copied

soufianenz

Participant

November 19, 2015 at 02:47

Hi Eva,

My hosting provider have increased the memory_limit value to the maximum, and the plugin is installed. The only thing still not showing is the demo content of the WooCoffee even it’s activated (Products, and other elements…). Can you please advice on how to bring all the content like demo on Themeforest?

Thank you

Regards,

Soufiane

#100250 Copied

Eva Kemp

Support staff

November 19, 2015 at 09:07

Hello,

As I see you have “Home Coffee” page installed in Pages section. I’ve just edited slider and installed MailChimp for WordPress plugin for newsletter form.
Products aren’t shown because you don’t have any in Products section. Create them.

Regards,
Eva Kemp.

#100265 Copied

soufianenz

Participant

November 19, 2015 at 23:46

Hello Eva,

Thanks for your help. As i see the slider it doesn’t look like demo, i was trying to give some space for H1 but it doesn’t apply when i save? also the header navigation menu look different than demo (font colour and search icon colour)? Could you please advice me on how to make the content look like demo, so it easy to customize and work on.

Thanks,

Regards
Soufiane

#100458 Copied
Jack Richardson

Support staff

November 20, 2015 at 14:05
Hello,

I’ve edited slider and added this code in Global Custom CSS:
```
.header-type-2.slider-overlap .header .et-search-trigger .fa-search {
    background-color: #807664;
    font-size: 14px;
}
.home .header-type-2.slider-overlap .header .menu > li > a, .home .header-type-2.slider-overlap .shop-text .total {
    color: #000 !important;
}
```
Please check the page now.

Best regards,
Jack Richardson.
#100526 Copied
soufianenz

Participant

November 25, 2015 at 03:41

Hi Jack,

Thanks for your help. It looks much better now. Although when i view the page as reponsive on iPhone, the decimal numbers is touching the cart icon and the search bar is down. Please see the screenshot for more explanation: http://screenshot.net/rngg4uo

But on the demo you have at Themeforest it looks good without any problem. Please see the difference by browsing to this screenshot: http://screenshot.net/80xx3ur

Thanks

Regards,

Soufiane

#101198 Copied

Jack Richardson

Support staff

November 25, 2015 at 08:40

Hello,

As I see now the header is shown fine:
http://storage9.static.itmages.com/i/15/1125/h_1448437197_6474890_a788eca536.png

Have you resolved the issue?

Best regards,
Jack Richardson.

#101218 Copied

soufianenz

Participant

November 26, 2015 at 12:00

Hi Jack,

Thanks for looking onto this. Yes , i managed to resolve it by changing the header style to default. Otherwise it still looks the same on the header Variant 2 and you may need to adjust it.

Thanks

Regards,

Soufiane

#101455 Copied
Eva Kemp

Support staff

November 26, 2015 at 13:10
Hello,

I’ve added this code in Theme Options > Custom CSS > Custom CSS for mobile:
```
.header-type-2.slider-overlap .header .shop-text {
   display: none;
}

.header-search {
    margin-top: 15px !important;
}
```
Please check header now.

Regards,
Eva Kemp.
#101470 Copied
soufianenz

Participant

November 27, 2015 at 00:00

Hi Eva,

Thanks for your help.
Another problem i’m experiencing with the theme, it’s very slow to load on Mobile and Desktop even if you have fast and strong internet connexion? Please help with this issue.

Thanks

Regards,
Soufiane

#101556 Copied

Stan Russell

Participant

November 27, 2015 at 08:33

Hello soufianenz,

please read following article: https://codex.wordpress.org/WordPress_Optimization
and check your site according to it.

Regards,
Stan Russell.

#101577 Copied

soufianenz

Participant

November 28, 2015 at 13:05

Thanks for your reply. Could you please advice on how to change the height of the slider images?

Thanks

Regards,
Soufiane

#101774 Copied

Eva Kemp

Support staff

November 29, 2015 at 09:41

Hello,

You can change the height of the slider images in the slider settings:
http://prntscr.com/987y1b

Regards,
Eva Kemp.

#101806 Copied

soufianenz

Participant

December 7, 2015 at 01:55

Hi,

I have been trying to create just a sample footer, but the styling it doesn’t show up properly. Could you please help.

Also, how can i add hover color to the navigation menu?

Thanks

Regards

Soufiane

#102964 Copied
Jack Richardson

Support staff

December 7, 2015 at 09:12
Hello,

To change hover color for menu items use this code in Global Custom CSS:
```
.menu > li > a:hover {
  color: red;
}
```
Write your color value.

Please clarify the issue with footer with more details.

Best regards,
Jack Richardson.
#102992 Copied
soufianenz

Participant

December 7, 2015 at 12:36

Hi, Thanks for reply.

Yes, i created the footer with visual composer as i read on the docimentation, i copy the code and paste it into widgets and static blocks but it doesn’t show up properly on demo??? Either fonts are missing or bigger size, sometime the copy lined up in different places also as share buttons where it shouldn’t be. Please take a look. I just created one, and want to create a sample footer of 1/4 1/4 1/4 1/4 but is messy.

Thanks
Reagards,

Soufiane

#103050 Copied

Robert Hall

Support staff

December 7, 2015 at 14:02

Hello,

I’ve selected Post Types->Custom in Dashboard->Visual Composer->Role Manager and now we can see backend editor. http://prntscr.com/9bc2r6

As I see you’re using 1/4 + 1/4 + 1/4 + 1/4 layout there.
Could you please clarify with more details what exactly you want to do and show us screenshots?

Regards,
Robert Hall.

#103056 Copied

soufianenz

Participant

December 11, 2015 at 22:58

Hi Robert,

Thanks for your reply.

I am looking at something like this http://prntscr.com/9cswlq but couldn’t figured out why is not working?

Could you please help.

Thanks
Regards,

Soufiane

#103980 Copied

Jack Richardson

Support staff

December 12, 2015 at 08:46

Hello,

I created custom sidebars in Appearance > Widgets and added the content in there, then I edited your footer static block and added Widgetised Sidebar elements.
Please clear browser cache and check footer now.

Best regards,
Jack Richardson.

#103994 Copied

soufianenz

Participant

December 12, 2015 at 23:29

Hi,

Thanks for your help.

Is is possible to remove the underline decoration of the tittle in the footer? I also noticed when i refresh the website and before the slider is showing up you can see this marked in red http://prntscr.com/9dgdsx

Thanks
Regards,
Soufiane

#104027 Copied

soufianenz

Participant

December 12, 2015 at 23:31

Sorry forgot to ask how to control the height of the footer?

Thanks

Regards,
Soufiane

#104028 Copied
Jack Richardson

Support staff

December 14, 2015 at 11:03
Hello,

As I see you’ve removed lines under the titles in footer.
To decrease footer height use this code in Theme Options > Custom CSS > Custom CSS for desktop:
```
.main-footer-2 {
    padding-top: 10px;
}
```
Slider is loading fine:
http://storage8.static.itmages.com/i/15/1214/h_1450087434_5328059_191da5e438.png

Best regards,
Jack Richardson.
#104106 Copied
soufianenz

Participant

January 2, 2016 at 07:55

Hello,

I have lost all my website files that you guys helped me before with, and now i am working on bringing all the customisation back.

So, i hope you guys can help me soon with this:

1.) How can i make the space between fonts on the slider like demo? at the moment look like this http://prntscr.com/9l4r74 .

2.) I have done on the footer 1/4 1/4 /14 1/4 Widgetised sidebar, but still something wrong with it? Also wanting to add a background image to it and remove the underline of the tittle?

Thanks

Regards

Soufiane

Please, contact administrator
for this information.

#106420 Copied

soufianenz

Participant

January 2, 2016 at 23:00

Hi,

I am also experiencing another issue which is New Arrivals and Featured are not showing up on the homepage?

Regards

Soufiane

#106433 Copied

soufianenz

Participant

January 4, 2016 at 05:11

Hello,

I haven’t heard back from anyone yet, so i have to delete and install the theme from scratch and everything seems to work fine. I set up the footer but it’s not responsive and the background image is showing only on the contact page but not the other pages???

Also the Registration page is not working please have a look http://prntscr.com/9lu7qz .

Please find Log in details on the private content.

Looking forward to hearing from you soon

Regards

Soufiane

Please, contact administrator
for this information.

#106464 Copied

Eva Kemp

Support staff

January 4, 2016 at 12:19

Hello,

Please read how to activate Registration page:
https://www.8theme.com/demo/docs/woopress/#!/5_registration_page

You have set footer background color in Theme Options > Footer. Remove it and check footer after that.

Regards,
Eva Kemp.

#106553 Copied

soufianenz

Participant

January 4, 2016 at 22:12

Hi,

I removed the color background of the footer and now is showing blank no changes, the footer background shows only on the contact page. Also the paragraph is not inline with other links please check what i mean http://prntscr.com/9m4j5b .

Thanks

Regards,
Soufiane

#106653 Copied
Tagged: content, error, missing, plugin, themes, woocommerce, wordpress
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