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Plugin installation admin and website disappeared

This topic has 21 replies, 6 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

  • Avatar: JulianBeats
    JulianBeats
    Participant
    December 3, 2014 at 17:50

    Hi
    I’m using Using dnshosting.it “medium pack”
    Problem: wen i install plugin nothing work! Website be white also the admin section!
    ” php host 5.3.28 wordpress version 4.0.1, memory_limit 96mb”
    I have that problem and dont know what to do!

    Best Regards
    Julian

    Please, contact administrator
    for this information.
    #27917 Copied
    20 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    December 3, 2014 at 18:17

    Hello,

    What plugin do you tried to install?
    Please provide us with wp-admin access in Private Content.

    Regards,
    Robert Hall.

    #27922 Copied
    Avatar: JulianBeats
    JulianBeats
    Participant
    December 3, 2014 at 18:24

    Hi revslider
    also have same problems wen install required plugin.
    best regards

    Please, contact administrator
    for this information.
    #27927 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    December 3, 2014 at 19:15

    As I see you didn’t finished all customization in the Royal theme.
    Please, do all steps what is in our documentation:
    https://www.8theme.com/demo/docs/royal/index.html#!/demo_data_installation

    Regards,
    Robert Hall.

    #27935 Copied
    Avatar: kandika
    kandika
    Participant
    December 3, 2014 at 22:07

    Hello,

    I have the same problem. White screen in admin, and on the website too..

    http://sentimentokft.eu

    #27964 Copied
    Avatar: Robert Hall
    Robert Hall
    Support staff
    December 3, 2014 at 22:19

    Hello kandika,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    #27967 Copied
    Avatar: kandika
    kandika
    Participant
    December 3, 2014 at 22:38

    Hi,

    I have a problem with plugins: if I turn on the plugins, white screen in admin and site is not working.

    Please, contact administrator
    for this information.
    #27969 Copied
    Avatar: kandika
    kandika
    Participant
    December 3, 2014 at 23:51

    Master slider caused the fault, and I see the page until 1200 pixel screen, but just in mobile view, without menu. I change the master slider plugin to fresh version, the fault is there, my screen is white above 1200 px wide.

    #27971 Copied
    Avatar: kandika
    kandika
    Participant
    December 3, 2014 at 23:53

    Can I get the new version of Ultimate Addons for Visual Composer? In my admin I see this:
    Activate your license

    my email adress is: kaman.andrea@gmail.com

    #27972 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 4, 2014 at 13:49

    Hello @kandika,

    Please provide us with FTP access as well. We’ll update Ultimate VC Addons plugin for you.

    Regards,
    Eva Kemp.

    #28050 Copied
    Avatar: kandika
    kandika
    Participant
    December 4, 2014 at 14:06

    Hi,

    My ftp passes in Private message

    Please, contact administrator
    for this information.
    #28057 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 4, 2014 at 16:20

    Hello,

    I’ve installed the most usable plugins for you and updated Ultimate VC Addons plugin.
    Please check your site.

    Regards,
    Eva Kemp.

    #28101 Copied
    Avatar: kandika
    kandika
    Participant
    December 4, 2014 at 19:55

    Thanx a lot but look at that, whats going on. I cannot work in admin, javascript don’t work, cannot delete or upload anything (logo, etc)

    http://sentimentokft.eu

    #28136 Copied
    Avatar: kandika
    kandika
    Participant
    December 4, 2014 at 20:47

    my grids are broken, under one another
    please help me, my partners are very angry about that

    #28141 Copied
    Avatar: kandika
    kandika
    Participant
    December 4, 2014 at 21:18

    custom css file is enabled but don’t work, search and send mail modul in the header don’t work, gallery page on my site is blank page……..
    what can I do to solve the problem?

    #28144 Copied
    Avatar: kandika
    kandika
    Participant
    December 4, 2014 at 21:35

    My site with royal theme 1.5.1 is broken!

    #28146 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 5, 2014 at 15:56

    Hello,

    You didn’t rename default.custom.css to custom.css to make it work.
    How to create custom.css you can watch in this tutorial (it’s for Legenda theme but the process is the same).

    I’ve renamed “sentimento15” folder to original “royal” and search form is working now.
    Please check.

    Regards,
    Eva Kemp.

    #28298 Copied
    Avatar: celesy
    celesy
    Participant
    December 8, 2014 at 03:03

    Hi,
    I’m currently building my website with Royal theme but Visual composer is not working somehow.
    I don’t know how can I fix this. Could you please take a look at my admin and solve this problem?

    Thank you for your support!

    Young

    Please, contact administrator
    for this information.
    #28441 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 8, 2014 at 12:54

    Hello @celesy,

    You’ve been replied in other topic.
    Please check and don’t create multiple requests.

    Thank you.
    Regards,
    Eva Kemp.

    #28495 Copied
    Avatar: jdantzie
    jdantzie
    Participant
    December 16, 2014 at 21:52

    AS soon as I uploaded the folder.zip I got the ‘white screen of death’ and I am not able to access my admin page in wordpress. The theme appears to be broken, shame it look so good.

    Jay

    #29924 Copied
    Avatar: Eva
    Eva Kemp
    Support staff
    December 16, 2014 at 23:21

    Hello @jdantzie,

    Please provide us with wp-admin panel and FTP credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #29943 Copied

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