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Plugin Issue - by sande410 - on WordPress WooCommerce support

This topic has 15 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

sande410

Participant

August 13, 2015 at 22:30

After installing my theme, a message informs me I have to install two required plugins:

This theme requires the following plugins: Ultimate addons for Visual Composer and Visual Composer.

I proceed. But then this happens:
1) Visual Composer (which shows up as WPBakery Visual Composer under Plugin tab) – after install and activation, it gives my whole website a Fatal Error!

How can I fix this plugin issue?

Please, contact administrator
for this information.

#79983 Copied

14 Answers

sande410

Participant

August 14, 2015 at 01:31

I forgot to mention that I downloaded the plugin via https://www.8theme.com/download-plugins/ so it is the most updated one (according to the other support forms). And then uploaded it via FTP which gave me the Fatal Error.

#79999 Copied

Jack Richardson

Support staff

August 14, 2015 at 10:18

Hello,

Please provide us with FTP credentials too.

Best regards,
Jack Richardson.

#80062 Copied

sande410

Participant

August 14, 2015 at 18:39

Provided Below

Please, contact administrator
for this information.

#80169 Copied

Eva Kemp

Support staff

August 17, 2015 at 12:41

Hello,

We can’t connect to a server via FTP getting these errors:
Error: Connection timed out
Error: Could not connect to server

Please check it.

Regards,
Eva Kemp.

#80384 Copied

sande410

Participant

August 17, 2015 at 17:13

Update below.

Please, contact administrator
for this information.

#80478 Copied

Eva Kemp

Support staff

August 17, 2015 at 17:27

Hello,

There is an error “Fatal error: Allowed memory size of 67108864 bytes exhausted”. You need contact your hosting provider and ask them to increase memory_limit value.

Regards,
Eva Kemp.

#80482 Copied

sande410

Participant

August 17, 2015 at 18:38

Hello. I already asked them to increase it initially for the theme and other plugins to install correctly. They updated it and I was able to move forward. Only this plugin is giving me an issue to the full website.

Settings have been requested as the document requests:
file_get_contents() function should be enabled in the server configuration;
PHP version: 5.3 or higher;
max_execution_time: no less than 180;
memory_limit: no less than 64M;
upload_max_filesize: no less than 20M.

So what is the exact memory_limit value that it needs to be for ALL of your required plugins and add-ons to work?

#80493 Copied

Eva Kemp

Support staff

August 17, 2015 at 18:49

Hello,

Please ask hosting provider to increase memory limit to 128M.

Thank you.

Regards,
Eva Kemp.

#80496 Copied

sande410

Participant

August 17, 2015 at 19:31

Hello. This is updated. Thank you.

#80506 Copied

Eva Kemp

Support staff

August 17, 2015 at 19:39

Hello,

Is your issue resolved now?

Regards,
Eva Kemp.

#80507 Copied

sande410

Participant

August 17, 2015 at 19:51

I don’t know, I was expecting you to take care of the issue and install the plugin correctly since you have full access. I just want to make sure its set up correctly and is functionally right. Please install and make sure everything is correct on your and my end. Thanks.

#80513 Copied

Eva Kemp

Support staff

August 17, 2015 at 19:56

Hello,

As I see WPBakery Visual Composer plugin is activated in Plugins section and working properly in Pages editor.
Please check it yourself.

Regards,
Eva Kemp.

#80516 Copied

sande410

Participant

August 17, 2015 at 20:08

I just checked and the plugin is there. Thank you!

Also, I would advise your documents to be updated to the correct memory_limit to streamline the process for customers.
https://www.8theme.com/demo/docs/woopress/index.html#!/woocommerce

#80520 Copied

Eva Kemp

Support staff

August 17, 2015 at 20:11

Hello,

We’ve taken this into our account.

Thank you.

Regards,
Eva Kemp.

#80521 Copied
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