This topic has 15 replies, 3 voices, and was last updated 9 years, 4 months ago ago by Eva Kemp
After installing my theme, a message informs me I have to install two required plugins:
This theme requires the following plugins: Ultimate addons for Visual Composer and Visual Composer.
I proceed. But then this happens:
1) Visual Composer (which shows up as WPBakery Visual Composer under Plugin tab) – after install and activation, it gives my whole website a Fatal Error!
How can I fix this plugin issue?
I forgot to mention that I downloaded the plugin via https://www.8theme.com/download-plugins/ so it is the most updated one (according to the other support forms). And then uploaded it via FTP which gave me the Fatal Error.
Hello,
Please provide us with FTP credentials too.
Best regards,
Jack Richardson.
Provided Below
Hello,
We can’t connect to a server via FTP getting these errors:
Error: Connection timed out
Error: Could not connect to server
Please check it.
Regards,
Eva Kemp.
Update below.
Hello,
There is an error “Fatal error: Allowed memory size of 67108864 bytes exhausted”. You need contact your hosting provider and ask them to increase memory_limit value.
Regards,
Eva Kemp.
Hello. I already asked them to increase it initially for the theme and other plugins to install correctly. They updated it and I was able to move forward. Only this plugin is giving me an issue to the full website.
Settings have been requested as the document requests:
file_get_contents() function should be enabled in the server configuration;
PHP version: 5.3 or higher;
max_execution_time: no less than 180;
memory_limit: no less than 64M;
upload_max_filesize: no less than 20M.
So what is the exact memory_limit value that it needs to be for ALL of your required plugins and add-ons to work?
Hello,
Please ask hosting provider to increase memory limit to 128M.
Thank you.
Regards,
Eva Kemp.
Hello. This is updated. Thank you.
Hello,
Is your issue resolved now?
Regards,
Eva Kemp.
I don’t know, I was expecting you to take care of the issue and install the plugin correctly since you have full access. I just want to make sure its set up correctly and is functionally right. Please install and make sure everything is correct on your and my end. Thanks.
Hello,
As I see WPBakery Visual Composer plugin is activated in Plugins section and working properly in Pages editor.
Please check it yourself.
Regards,
Eva Kemp.
I just checked and the plugin is there. Thank you!
Also, I would advise your documents to be updated to the correct memory_limit to streamline the process for customers.
https://www.8theme.com/demo/docs/woopress/index.html#!/woocommerce
Hello,
We’ve taken this into our account.
Thank you.
Regards,
Eva Kemp.
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