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Plugins do not update or update lagging few minutes

This topic has 2 replies, 2 voices, and was last updated 8 hours, 36 minutes ago ago by Tony Rodriguez

Scardian

Participant

January 4, 2025 at 18:08

Hello there,
I have an issue with the functionality of plugin updates in the WP Dashboard.
Although I run plugin updates and system reports the plugin is updated, some plugins remain non-updated.
It often takes a few minutes until the update is visible on my site although I have deactivated the the cache plugin.
What should I do to fix this issue?
Thanks.

#429530 Copied Theme version: 9.4.6

1 Answer

Tony Rodriguez

Support staff

January 6, 2025 at 06:02

Hello, @Scardian,

Thank you for contacting us and for using XStore.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service or https://fex.net/ and provide us with the link.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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