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Pop up Chat not working - by asalah0707 - on WordPress WooCommerce support

This topic has 6 replies, 4 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

  • Avatar: asalah0707
    asalah0707
    Participant
    February 18, 2018 at 12:30

    it’s not showing although it’s enabled in 8theme general settings

    #185389 Copied
    5 Answers
    Avatar: laranz
    Laranz
    Participant
    February 19, 2018 at 04:09

    Hi,

    Sorry I didn’t understand, can you explain a little bit ( with screenshots if possible ) about which popup chat? So that we can help you better.

    Let us know,

    Thanks,
    laranz.

    #185413 Copied
    Avatar: asalah0707
    asalah0707
    Participant
    February 19, 2018 at 06:56

    the small icon in the right bottom corner where the customer can chat with stuff. can’t show a screenshot since i don’t have the icon working but it’s showing in all live preview

    #185422 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2018 at 09:07

    Hello,

    Could you please provide temporary wp-admin access in Private Content?

    Regards

    #185441 Copied
    Avatar: asalah0707
    asalah0707
    Participant
    February 21, 2018 at 11:51

    ok

    Please, contact administrator
    for this information.
    #185793 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 21, 2018 at 13:31

    Hello,

    I see the chat window in your admin panel http://prntscr.com/ihs8b3
    This chat is for ЧІещку theme support only. It’s not the option for your site visitors. If you want to implement this chat for your visitors check this https://www.intercom.com/ and their rules.

    Regards

    #185812 Copied
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