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Popular categories carousel is not working

This topic has 5 replies, 2 voices, and was last updated 3 minutes ago ago by JiPanditJI

JiPanditJI

Participant

January 27, 2025 at 00:44

There seems to be some issue with the theme and CSS, and you need to provide the solution in quick time, my eariier ticket is still not resolved and I just have another issue, please see the screen shot, the space between the items gone , and the carousel is not moving niether automatically nor by clicking the navigation arrows

https://prnt.sc/6JGrjImHLL9k

Also the slider banners are distorted

https://prnt.sc/Y28P_RSdMAcM

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4 Answers

Jack Richardson

Support staff

January 27, 2025 at 09:20

Dear @JiPanditJI,

I hope this message finds you well.

We kindly request you to check your website now. We have deactivated the “Disable Theme Swiper” option in your Theme Options. As a result, you should now see the correct layout displayed.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Kind regards,
Jack Richardson
The 8Theme’s Team

#432361 Copied

JiPanditJI

Participant

January 27, 2025 at 09:40

Please educate us what is “Disable Theme Swiper”

Also it is has worked 50% , Trending categories are not loading, please see the screenshot

https://prnt.sc/NL3V2mJ4f_Bv

#432365 Copied

Jack Richardson

Support staff

January 27, 2025 at 09:46

Dear @JiPanditJI,

Thank you for reaching out to us.

We have reviewed the issue, and everything appears to be loading correctly on our end. You can view the screenshot here: https://prnt.sc/WmhvWWb03abT. We kindly request you to clear your browser cache and check again.

Additionally, the option you mentioned can be found under Theme Options -> Speed Optimization. There, you will find a detailed description of this option, along with explanations for most other settings, to help you better understand their purpose.

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#432366 Copied

JiPanditJI

Participant

January 27, 2025 at 16:58

No it is not working for us.
please advise us what is the exact setting in speed optimization for this

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