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Popular categories carousel is not working

This topic has 12 replies, 2 voices, and was last updated 2 months ago ago by Jack Richardson

JiPanditJI

Participant

January 27, 2025 at 00:44

There seems to be some issue with the theme and CSS, and you need to provide the solution in quick time, my eariier ticket is still not resolved and I just have another issue, please see the screen shot, the space between the items gone , and the carousel is not moving niether automatically nor by clicking the navigation arrows

https://prnt.sc/6JGrjImHLL9k

Also the slider banners are distorted

https://prnt.sc/Y28P_RSdMAcM

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11 Answers

Jack Richardson

Support staff

January 27, 2025 at 09:20

Dear @JiPanditJI,

I hope this message finds you well.

We kindly request you to check your website now. We have deactivated the “Disable Theme Swiper” option in your Theme Options. As a result, you should now see the correct layout displayed.

If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Kind regards,
Jack Richardson
The 8Theme’s Team

#432361 Copied

JiPanditJI

Participant

January 27, 2025 at 09:40

Please educate us what is “Disable Theme Swiper”

Also it is has worked 50% , Trending categories are not loading, please see the screenshot

https://prnt.sc/NL3V2mJ4f_Bv

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Jack Richardson

Support staff

January 27, 2025 at 09:46

Dear @JiPanditJI,

Thank you for reaching out to us.

We have reviewed the issue, and everything appears to be loading correctly on our end. You can view the screenshot here: https://prnt.sc/WmhvWWb03abT. We kindly request you to clear your browser cache and check again.

Additionally, the option you mentioned can be found under Theme Options -> Speed Optimization. There, you will find a detailed description of this option, along with explanations for most other settings, to help you better understand their purpose.

Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#432366 Copied

JiPanditJI

Participant

January 27, 2025 at 16:58

No it is not working for us.
please advise us what is the exact setting in speed optimization for this

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Jack Richardson

Support staff

January 28, 2025 at 15:19

Dear @JiPanditJI,

We hope this message finds you well.

We kindly request you to clear the CDN cache on your website, as it may be causing issues with the correct display of the layout. Once the CDN cache has been cleared, we also recommend checking for any server-side cache that could potentially contribute to the issue.

After clearing all caches, we suggest testing the website using an incognito browser for a more accurate result. Alternatively, you may use a regular browser window, but please ensure that the browser cache is cleared before conducting the tests.

Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
8Theme Team

#432576 Copied

JiPanditJI

Participant

January 28, 2025 at 16:25

Hi, We have done all as suggested but the trending categoris carousel is not at all loading

https://prnt.sc/CDjwRGa9k8Y8

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Jack Richardson

Support staff

January 28, 2025 at 16:46

Dear @JiPanditJI,

We hope this message finds you well.

If possible, we kindly request you to temporarily disable all CDN services and test the functionality. This solution may help address the issue, as it appears to be related to caching. The functionality works correctly in a logged-in browser session where such caching is not present.

Thank you for your attention to this matter. Please let us know if you require any further assistance.

Best regards,
The 8Theme Team

#432590 Copied

JiPanditJI

Participant

January 28, 2025 at 17:29

Please see the screenshot, now other elements are missing

#432596 Copied

Jack Richardson

Support staff

January 29, 2025 at 15:59

Dear @JiPanditJI,

Thank you for your message. However, it seems that no screenshot was attached to your reply, which prevents us from reviewing the necessary details.

We kindly request you to double-check your responses to ensure that all relevant information and attachments are included. This will help us assist you more effectively.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

#432710 Copied

JiPanditJI

Participant

January 31, 2025 at 06:44

Please find the screenshot and resolve at the earliest

https://prnt.sc/5Iao52vVqxFc

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Jack Richardson

Support staff

January 31, 2025 at 16:00

Dear @JiPanditJI,

We hope this message finds you well.

We previously reached out to request your assistance in testing the functionality of your website with the CDN temporarily disabled. Specifically, we mentioned:

If possible, we kindly request you to temporarily disable all CDN services and test the functionality. This solution may help address the issue, as it appears to be related to caching. The functionality works correctly in a logged-in browser session where such caching is not present.

Unfortunately, we have not yet received a response regarding this request. Without the results of the testing with the CDN disabled, we are unable to proceed with providing a solution to the issue.

We kindly ask you to perform the requested test and share the results with us at your earliest convenience. This step is crucial in identifying and resolving the problem effectively.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

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