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Popular Categories one image size too large

This topic has 6 replies, 3 voices, and was last updated 5 months, 1 weeks ago ago by Andrew Mitchell

vinay kumar

Participant

July 16, 2024 at 03:14

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#404943 Copied Theme version: 9.3.14

5 Answers

Rose Tyler

Support staff

July 16, 2024 at 07:07

Hello,

Thank you for reaching out to us.

Please provide temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

#404960 Copied

vinay kumar

Participant

July 16, 2024 at 17:36

Details are shared in a private window

Please contact administrator
for this information.

#405200 Copied

vinay kumar

Participant

July 17, 2024 at 04:50

Slider does not work in single products and Popular Categories one image size is too large

#405238 Copied

Rose Tyler

Support staff

July 17, 2024 at 09:26

Hello,

1/ We can’t log in https://gyazo.com/c86f899f11c8db88f7b256949c42f315 and you did not provide FTP access.

2/ Please update theme, XStore Core plugin and apply patches – https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Best Regards,
8Theme’s Team

#405302 Copied

Andrew Mitchell

Support staff

July 17, 2024 at 15:01

Dear vinay kumar,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#405424 Copied
Tagged: best selling themes, image size issue, large image solutions, optimized woocommerce themes, popular woocommerce categories, woocommerce themes
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Popular Categories one image size too large

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