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Popup Form Submission Error showing on submit but receiving email at the same time

This topic has 4 replies, 2 voices, and was last updated 3 months, 2 weeks ago ago by Luca Rossi

khurram virk

Participant

December 17, 2024 at 18:33

Dear Sir

Good day to you!

Thank you for helping us, When submitting a form created using popup, two error messages are displayed upon clicking the submit button –message as follows:

“Your submission failed because of a server error.”
“Your submission failed because of an error.”

Despite these errors, the catalog is still sent successfully to the user’s email, indicating that the form’s functionality (sending the catalog) is working, but the error messages are misleading.

for your ease of understanding, here is the video
https://www.loom.com/share/5ac3faf5886f423f8eacb2d9ae91a151?sid=defb4206-7136-463c-b6c9-d571c60c67c4

FYI, we are getting errors on only this form.

Please guide us to resolve this problem.

thank you

#427854 Copied Theme version: 9.4.5

3 Answers

Luca Rossi

Support staff

December 18, 2024 at 09:41

Dear @khurram virk,

In order to further investigate, debug, and resolve issues, we kindly request access to your FTP accounts. Could you please provide us with the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you need assistance in setting up these credentials, your hosting provider should be able to guide you through the process.

We appreciate your cooperation.

Best regards,
8Theme’s Team

#427915 Copied

khurram virk

Participant

December 18, 2024 at 10:00

dear sir

good day to you!

PC

thank you

Please contact administrator
for this information.

#427920 Copied

Luca Rossi

Support staff

December 20, 2024 at 11:11

Dear @khurram virk,

We were unable to connect to your FTP account. Could you please help us double check?

Thank you!

Please contact administrator
for this information.

#428171 Copied
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