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Popup showing when exiting site - by kam

This topic has 6 replies, 2 voices, and was last updated 3 years, 4 months ago ago by Rose Tyler

  • Avatar: kam
    kam
    Participant
    June 25, 2021 at 01:39

    Hi, the popup keeps showing when I am exiting the site.
    It’s the Static Block. How and where exactly do I turn it off?

    #292006 Copied Theme version: 7.2.11
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2021 at 07:02

    Hello,

    Provide a screenshot of the popup, URL, and temporary wp-admin access, please.

    Regards

    #292022 Copied
    Avatar: kam
    kam
    Participant
    June 25, 2021 at 15:29

    Sharing the superadmin details with you in the private area

    Please contact administrator
    for this information.
    #292122 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 25, 2021 at 15:52

    Thanks for the reply.
    What is URL? Make sure that credentials are correct.

    Regards

    #292127 Copied
    Avatar: kam
    kam
    Participant
    June 29, 2021 at 13:14

    Info in the private area, please help
    I made the static block a draft but the screen gets darker (there is no image) but there is only an X to close the popup in the top right corner.

    Please contact administrator
    for this information.
    #292455 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 29, 2021 at 13:26

    Hello,

    Thanks for the reply.
    Go to Theme Options > Header builder > delete newsletter element from the header – https://gyazo.com/7ccd3e48395cb3f0ff563836a993c508

    Regards

    #292460 Copied
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