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Portfolio buttons issue - by Redlisk - on WordPress WooCommerce support

This topic has 19 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Eva Kemp

Redlisk

Participant

June 1, 2016 at 14:26

Good day,

I’m trying to add new categories and items to the Portfolio page, but the category buttons under the breadcrumbs area are not working any more…

Can you please advise how to fix it?

Thanks in advance

Please, contact administrator
for this information.

#127955 Copied Theme version: WooPress

18 Answers

Jack Richardson

Support staff

June 1, 2016 at 14:38

Hello,

Please provide FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#127965 Copied

Redlisk

Participant

June 1, 2016 at 15:43

Can you please explain to me how to fix it, so I can do it myself? Or it’s not a common issue?

Kind regards
Alisa

Please, contact administrator
for this information.

#127989 Copied Theme version: WooPress

Jack Richardson

Support staff

June 1, 2016 at 16:28

Hello,

It’s not a common issue and we need to check the backend of your site.
So please give us WP admin login details.

Thank you.

Best regards,
Jack Richardson.

#128000 Copied

Redlisk

Participant

June 2, 2016 at 13:42

Hi Jack,

Please see the following

Please, contact administrator
for this information.

#128223 Copied

Jack Richardson

Support staff

June 2, 2016 at 15:58

Hello,

You’re using old plugins versions, especially you have to update Visual Composer plugin as it’s not compatible with the latest WordPress version.
So please update required plugins via FTP, you can download last versions here https://www.8theme.com/download-plugins/ .

Best regards,
Jack Richardson.

#128236 Copied

Redlisk

Participant

June 3, 2016 at 13:59

Hi Jack,

I’ve updated Visual Composer plugin and all other plugins to the latest versions via FTP, but as I expected, the issue has not been resolved…

Kind regards,
Alisa

#128344 Copied

Jack Richardson

Support staff

June 3, 2016 at 15:02

Hello,

As I see Visual Composer plugin is still the old one http://prntscr.com/bbvkqo
Please update all required plugins to the latest version. You can download them here https://www.8theme.com/download-plugins/

Best regards,
Jack Richardson.

#128349 Copied

Redlisk

Participant

June 3, 2016 at 15:54

Yes, I can see that it shows the same version in wp-admin, but all the files in the Visual Composer folder has been replaced with the new version. Should I delete VC plugin folder via FTP and copy it again?

Kind regards

#128354 Copied

Jack Richardson

Support staff

June 3, 2016 at 17:41

Hello,

Please provide us with FTP credentials in private content and we’ll check the mentioned plugins on your site from our side.

Best regards,
Jack Richardson.

#128365 Copied

Redlisk

Participant

June 4, 2016 at 14:35

Hi Jack,

Please, contact administrator
for this information.

#128451 Copied

Jack Richardson

Support staff

June 6, 2016 at 09:10

Hello,

We can’t upload plugins files via FTP getting this notice:
“Response: 552-Quota exceeded”

Contact your hosting provider support.

Best regards,
Jack Richardson.

#128504 Copied

Redlisk

Participant

June 6, 2016 at 12:49

Hi,

We’ve changed the settings. Please try again

#128538 Copied

Eva Kemp

Support staff

June 7, 2016 at 09:00

Hello,

The issue has been fixed.
Please clear browser cache and check Portfolio page.

Also please note the slugs of your categories should be written with latin characters.

Regards,
Eva Kemp.

#128654 Copied

Redlisk

Participant

June 7, 2016 at 12:57

Hi Eva,

Thanks for the Portfolio page, it’s working great! But ALL our widgets are missing now!! They all have been set up for 4 languages separately and we don’t have time to create them again.
Visual Composer is not working as well.

#128715 Copied

Redlisk

Participant

June 7, 2016 at 13:08

And there is another notice from WooCommerce plugin:

Your theme (WooPress – 8theme WordPress theme) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.

#128721 Copied

Eva Kemp

Support staff

June 7, 2016 at 13:20

Hello,

The issue with widgets has been fixed.
As I see VC editor is working fine http://storage7.static.itmages.com/i/16/0607/h_1465301980_2105783_96e39ca448.jpeg .

Regards,
Eva Kemp.

#128725 Copied

Redlisk

Participant

June 7, 2016 at 13:40

Hi Eva,

It’s all working now and I can see all our widgets!

Many-many thanks for your help!!!

Kind regards,
Alisa

#128736 Copied

Eva Kemp

Support staff

June 7, 2016 at 13:59

Hello,

You’re welcome.

Regards,
Eva Kemp.

#128740 Copied
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