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Portfolio not fully loaded - by jeanychiu

This topic has 9 replies, 4 voices, and was last updated 10 years, 1 months ago ago by Robert Hall

jeanychiu

Participant

September 25, 2014 at 16:39

Hello,

I’m having some trouble with my main portfolio page.

When I first enter the portfolio page, or after viewing an item in the portfolio and I go back to the portfolio page, the images are not fully loaded. See the picture below.

http://imgur.com/oZmMSn4

Thanks!
Jean

#17017 Copied

8 Answers

Jack Richardson

Support staff

September 25, 2014 at 18:28

Hello,

Please provide us with link to the site.

Regards,
Jack Richardson

#17042 Copied

jeanychiu

Participant

September 25, 2014 at 18:40

Hi,

My website is not available to public. So I will give you an admin account. I have another post going on, where Ms. Eva Kemp is helping me. She’s using the same login info. Please let me know if that will be a problem.

Thanks!
Jean

Please, contact administrator
for this information.

#17048 Copied

Eva Kemp

Support staff

September 26, 2014 at 11:20

Hello,

Please update the theme to the latest version, 2.4. If after that the problem persists please provide us with FTP credentials.

Thank you.
Regards,
Eva Kemp.

#17138 Copied

jeanychiu

Participant

September 27, 2014 at 04:09

Hi Eva,

I’ve updated the theme to the latest version, 2.4, but the problem persists. Here’s the FTP credentials.

Thanks!
Jean

Please, contact administrator
for this information.

#17278 Copied

jeanychiu

Participant

September 29, 2014 at 13:58

Hi Eva,

I hope you had a good weekend!

I’ve noticed some errors after the update.

(1) In the menu bar, I can no longer click on the link itself. I need to click in the space above the actual link as indicated by the red box in the image below. Also four error messages appear.

http://imgur.com/pWCV5mA

(2) The portfolio still doesn’t work properly.

http://imgur.com/QxFi3tF

Cheers,
Jean

#17476 Copied

Eva Kemp

Support staff

September 30, 2014 at 16:50

Hello,

You need resave the categories in Products > Categories > edit the category and save it. After that the errors should disappear.
Concerning the issue with portfolio, try to add pagination as there are many images and script may load not all of them.

Thank you.
Regards,
Eva Kemp.

#17669 Copied

jeanychiu

Participant

October 2, 2014 at 06:10

Hi Eva,

Thanks for the help!
I’ve followed your suggestions, and most of the aforementioned issues are solved, except for one: I need to click in the space above the actual link as indicated by the red box in the image below.

http://i.imgur.com/pWCV5mA.png

Any suggestions?

Thanks!
Jean

#17910 Copied

Robert Hall

Support staff

October 2, 2014 at 15:59

Hello,

You have some problem in style.css file of the Child Theme.
If you remove the code from this file, the problem will be solved.

Regards,
Robert Hall.

#17986 Copied
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