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Portfolio pictures not right - by Mathonmedia

This topic has 16 replies, 3 voices, and was last updated 10 years, 5 months ago ago by Eva Kemp

Mathonmedia

Participant

June 6, 2014 at 15:38

Dear EightTheme,

I have a problem on ingar.nl/maatkleding.
The pictures don’t line up the way they should. How is this possible and most important how to solve this problem?

Hope to hear from you soon.
Kind regards,

MathonMedia

#6293 Copied

15 Answers

Eva Kemp

Support staff

June 6, 2014 at 15:57

Hello,

Please provide us with FTP and admin panel credentials in Private Content.

Regards,
Eva Kemp.

#6295 Copied

Mathonmedia

Participant

June 6, 2014 at 16:03

Here are the credentials.

Please, contact administrator
for this information.

#6296 Copied

Eva Kemp

Support staff

June 6, 2014 at 16:08

Thank you for the details but I’m unable to connect to FTP getting an error “Connection timed out”. Please specify what theme version you’re using.

Regards,
Eva Kemp.

#6299 Copied

Mathonmedia

Participant

June 6, 2014 at 16:16

Sorry, I think you got the error because I was still logged in to the FTP.
Where can I check the theme version?

Regards,
MathonMedia

#6302 Copied

Eva Kemp

Support staff

June 6, 2014 at 16:22

Sorry, but still the same error. You can check the theme version in style.css file (first comment block) which is located in wp-content/themes/blanco directory.

Regards,
Eva Kemp.

#6305 Copied

Mathonmedia

Participant

June 10, 2014 at 19:34

Dear Eva, I provided the incorrect information.
Please see Private Content.

Please, contact administrator
for this information.

#6686 Copied

Eva Kemp

Support staff

June 11, 2014 at 09:48

Hello,

As I see you have old theme version. Please update it to 2.9.2 version which is the latest one.
If it doesn’t fix the issue please let us know.

Regards,
Eva Kemp.

#6710 Copied

Mathonmedia

Participant

June 12, 2014 at 19:18

Hi Eva,

Thanks for your reply. What’s the proper way to update the theme?

Hope to hear from you soon.
Kind Regards,
MathonMedia

#6927 Copied

Eva Kemp

Support staff

June 12, 2014 at 20:11

Hello,

Please read the instruction carefully: https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade
Also we recommend to create a back up of files and database before the update.

Regards,
Eva Kemp.

#6930 Copied

Mathonmedia

Participant

June 13, 2014 at 10:08

Hi Eva,

I updated the theme correctly but sadly it didn´t fix the issue.
What´s the next step?

Kind regards,
MathonMedia

#6964 Copied

Jack Richardson

Support staff

June 16, 2014 at 09:41

Hello,

We’ve made some changes in blanco/js/script.js. Please check it. Is it working fine now?

Regards,
Jack Richardson

#7102 Copied

Mathonmedia

Participant

June 17, 2014 at 15:52

Hi Jack,

I have seen you replaced the .js file with the original one, this doesn’t solve the problem.
I deleted al the portfolio items and added them again. Still the portfolio preview pictures don’t line up the way they should.

You can see some pictures are taller then the others, they must be all the same like original.
http://www.ingar.nl/maatkleding

What to do next?
Hope to hear from you soon.

Kind regards,

MathonMedia

#7255 Copied

Eva Kemp

Support staff

June 18, 2014 at 08:49

Hello,

Please check the Portfolio page now.
We’ve removed crop in the file blanco/content-portfolio.php (line 18), this code <img src="<?php echo etheme_get_image(false, 600, 600); ?>" title="<?php the_title(); ?>"/> has been replaced by this one <img src="<?php echo etheme_get_image(false, 600, 600, false); ?>" title="<?php the_title(); ?>"/>

If max height and width of the images doesn’t satisfy you, then you can change it in the code written above.

Regards,
Eva Kemp.

#7339 Copied

Mathonmedia

Participant

June 23, 2014 at 13:33

Hello Eva,

Thanks for your help. Problem is solved.

Kind regards,

MathonMedia

#7777 Copied

Eva Kemp

Support staff

June 23, 2014 at 13:50

Hello,

You’re welcome.

Regards,
Eva Kemp.

#7782 Copied
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