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Portfolio Posts (Permalinks) Return 404 Page Not Found Error

This topic has 26 replies, 4 voices, and was last updated 10 years, 6 months ago ago by Eva Kemp

  • Avatar: tyeweldon
    tyeweldon
    Participant
    August 14, 2014 at 21:57

    I’ve selected custom (postname) permalinks and the portfolio posts are returning a 404 error. It only occurs with project post and not blog posts, products or other page types. I’ve scoured the forum and none of the solutions worked for me. Can you please provide some assistance?

    Project Main Page – https://thegrape.com/food-wine/
    Project Post – https://thegrape.com/food-wine/lobster-blt-and-pear-valley-wines/

    Permalinks set to /%postname%/

    I’m comfortable digging around (FTP) so any step-by-step guidance you might provide I’ll give it a shot.

    Thank You

    #12611 Copied
    25 Answers
    Avatar: Eva
    Eva Kemp
    Participant
    August 15, 2014 at 08:41

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    #12635 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 15, 2014 at 13:22

    Thanks

    Please, contact administrator
    for this information.
    #12651 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 15, 2014 at 16:17

    Seems you’ve made some changes in the theme files. You need revert back all your modifications.
    Also we recommend you to make changes in a child theme, not parent one.

    Regards,
    Eva Kemp.

    #12673 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 15, 2014 at 16:25

    Can you explain what changes you’re seeing that may be affecting this? I don’t recall making any changes to the theme itself.

    #12675 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 16, 2014 at 07:52

    Hello,

    Then, how did you change the portfolio slug to ‘food-wine’?

    Regards,
    Jack Richardson

    #12705 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 16, 2014 at 18:32

    Eva,

    The changes you describe, can you please be more specific? Reinstalling the theme did nothing to change the fact that the portfolio posts still show a 404 error…

    Thanks

    #12727 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 16, 2014 at 21:14

    Eva,

    Portfolio posts or projects are returning a 404 error when permalinks are set to %postname%. The answer to reinstall theme was not helpful. I don’t have permalink issues with any other post types (blog, product). If you could be more specific please. My frustration w/ this problem has reached its peak and I’m running out of solutions. I can ill afford to wait much longer to have my what seems to be minor issue solved.

    Click any link on the page and you’ll see none of the (project) links are working. Again, the problem does not exist with blog or product posts. I’ve executed two theme re-installs, one via FTP and the other a completely fresh install (delete theme, Add New, .zip).

    You mentioned I may have changed theme files but I’m not a coder so all changes made would have come from this support forum. For the record the project posts show when permalinks are set to default.

    PLEASE HELP!!!

    https://thegrape.com/food-wine/

    Thanks

    #12730 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 16, 2014 at 23:36

    Hello,

    Please provide us with FTP access as well.

    Regards,
    Eva Kemp.

    #12733 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 17, 2014 at 00:06

    FTP Access

    Please, contact administrator
    for this information.
    #12741 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 09:32

    Hello,

    Your FTP credentials are incorrect.
    Please provide us with the correct ones. Also before this please update the theme to the latest version 2.3.
    Don’t forget to create backup before the update process.

    Regards,
    Eva Kemp.

    #12803 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 18, 2014 at 18:11

    Did you input the correct hosting url?

    Please, contact administrator
    for this information.
    #12901 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 18, 2014 at 18:13

    I have installed the most recent update to no avail. For the record, I love your theme and the way that it makes our site look. But I need these pretty or custom permalinks to work properly. It just seems odd that all other custom permalinks work (blog, product).

    #12902 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 18:31

    Hello,

    Yes, we used the host you provided us with but we’re still getting this error:
    Error: Authentication failed.
    Error: Critical error
    Error: Could not connect to server

    Please check the credentials.

    Thank you.

    Regards,
    Eva Kemp.

    #12907 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 18, 2014 at 18:33

    Please try this host link. My apologies.

    Please, contact administrator
    for this information.
    #12909 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 18, 2014 at 18:47

    So I now think the issue may lie with the portfolio portion of the link. That needs to be removed because that is not how the link is typed when permalinks are set.

    https://thegrape.com/portfolio/lobster-blt-and-pear-valley-wines/

    The link should read as follows:

    https://thegrape.com/lobster-blt-and-pear-valley-wines/

    How might this be resolved?

    #12913 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 18, 2014 at 22:42

    Today I noticed an update to the project post permalink structure that sits directly below the post title. Where it once read:

    https://thegrape.com/…

    with the text before (…) being permanent, it now reads:

    https://thegrape.com/food-wine/…

    Excited to see this change, my hope was this would be the required fix to remove the 404 error. This does not seem to have fixed the (404 error) problem when using custom permalinks. The posts still show with default permalinks, though.

    Thanks for your help.

    #12928 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 19, 2014 at 08:55

    Hello, @tyeweldon,

    Please, provide correct FTP host, username and password. We need to see your files to help you fix the problem. Credentials you have provided are not valid.

    Regards,
    Olga Barlow

    #12941 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 19, 2014 at 13:22

    Not sure why it’s not working for you. Try these updated credentials.

    Please, contact administrator
    for this information.
    #12951 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 19, 2014 at 15:25

    Hello,

    After some checking we have found that 404 error is caused by some plugin. Try to disable them one by one to find out which one. Also slug for portfolio and project page can’t be the same.

    Regards,
    Eva Kemp.

    #12969 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 20, 2014 at 16:45

    Thank you for your patience in helping me solve my issue with the custom permalinks showing properly and not generating the 404 error. I found the rogue plugin and now things are working as expected.

    I was wondering though, I was hoping to be able to change the portfolio slug and read a post, here in the support forums, that allowed for that.

    https://www.8theme.com/topic/remove-etheme_portfolio-from-slug-on-portfolio-items/#post-9214

    When I did this though, changing it to anything other than the page name, it would not display (404 error). Again, the fix you last provided allows the project to show now [https://thegrape.com/portfolio/spaghetti-and-red-wine/] but I’d like to change the word portfolio.

    Is this possible when using custom permalinks?

    #13106 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 21, 2014 at 11:01

    Hello,

    Please specify to which slug you want to change portfolio link?
    Thank you.

    Regards,
    Eva Kemp.

    #13160 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 25, 2014 at 18:27

    Hello Eva,

    I’m experiencing the 404 page error for project posts again.

    https://thegrape.com/portfolio/beer-brats-and-wine/

    The links were working normally for the last week or so and I’ve ONLY added one new plugin in that time. When I added that plugin the posts were still working. I have since deactivated that plugin and they are still not working. Your help is appreciated!

    Please, contact administrator
    for this information.
    #13496 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 25, 2014 at 20:41

    Hello,

    Please try to disable 3rd-party plugins one by one to check if some is causing the issue.

    Thank you.

    Regards,
    Eva Kemp.

    #13510 Copied
    Avatar: tyeweldon
    tyeweldon
    Participant
    August 25, 2014 at 21:25

    I’ve done that and it’s not resolved the issue. It was working fine this morning and I added one plugin today and it continued to work. I disabled that plugin and that didn’t solve the issue.

    #13518 Copied
    Avatar: Eva
    Eva Kemp
    Participant
    August 25, 2014 at 21:33

    Do you have back up of the site? You may also ask your hosting provider if they have any recent copy of the files.

    Regards,
    Eva Kemp.

    #13520 Copied

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