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Portions of Product Page not visible on live product page

This topic has 8 replies, 2 voices, and was last updated 1 years, 10 months ago ago by Tony Rodriguez

webpat

Participant

April 4, 2023 at 07:27

Hi,

Even after filling details in Description, Attributes etc while adding a new product, they are not seen when the product page is published.

Only Short description is seen on the live product page. Why other portions are not seen. Please help to resolve this

#352182 Copied Theme version: 6

7 Answers

Tony Rodriguez

Support staff

April 4, 2023 at 08:59

Hello Webpat,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to ensure the changes have been applied.

Additionally, we have recorded a video for you in the private content area of your site. We recommend that you watch it in its entirety for further reference.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#352210 Copied

webpat

Participant

April 5, 2023 at 12:34

How can you login to my website as Admin without me giving access??? THis is security loophole

#352405 Copied

webpat

Participant

April 5, 2023 at 12:41

The layout is messed now……… plz see

#352408 Copied

webpat

Participant

April 5, 2023 at 12:42

I want the layout to remain as it was earlier……….

#352409 Copied

webpat

Participant

April 5, 2023 at 12:45

Also even after changing the Layout , it remains the same. The functionality to choose layout is lost in this cirrection….Please revert to earlier when Layout chnage functionality was effective…

I asked to see why Description was not coming….in the process do not loose original functionality please

#352411 Copied

webpat

Participant

April 5, 2023 at 12:47

The top menu is also messed….its overlapping on logo and top row

How to send you a screenshot

#352412 Copied

Tony Rodriguez

Support staff

April 5, 2023 at 13:09

Hello Webpat,

We apologize for the inconvenience caused. We retrieved your site logins from your previous topics to investigate the issue on your site.

We have confirmed that we deleted the Full Description widget from your site from the Single Product Builder and turned off the Single Product Builder to set the layout as it was before. We apologize for not reverting the changes we made on your site. It is now working properly.

If you have any other changes, please let us know one by one as we did not make any other changes to your site.

We apologize again for the inconvenience caused.

Best Regards,
8Theme’s Team

#352415 Copied
Tagged: live, product page, templates, visible, woocommerce, wordpress
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